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ComX not getting passed boot up screen

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james-wood-tel
Crewman Crewman
Crewman
12
168

ComX not getting passed boot up screen

Does anyone have any fixes to get our ComX510 passed the boot up screen. We've done a power cycle and still no response. 

 

Any support greatly appreciated


Accepted Solutions
Randi_Dolan
Commander Commander
Commander

Re: ComX not getting passed boot up screen

Hi,

 

This is an issue with Com'X firmware version 6.5.4.  However, this was resolved with Com'X firmware version 6.5.5, attached below.

 

We apologize for the inconvenience.

 

Randi

See Answer In Context

Attachments
12 Replies 12
Randi_Dolan
Commander Commander
Commander
0 Likes
11
166

Re: ComX not getting passed boot up screen

Hi,

 

What version firmware is the Com'X 510 using?

 

Thanks,

Randi

james-wood-tel
Crewman Crewman
Crewman
0 Likes
10
163

Re: ComX not getting passed boot up screen

Hi Randi, we're on 6.5.4. 

Randi_Dolan
Commander Commander
Commander
0 Likes
9
159

Re: ComX not getting passed boot up screen

Hi James,

 

Would you try changing the firmware version to 6.0.7 using the USB method?

 

Thanks,

Randi

james-wood-tel
Crewman Crewman
Crewman
0 Likes
8
153

Re: ComX not getting passed boot up screen

Hi, downgraded to 6.0.7 and still on boot up screen. Any other ideas

Randi_Dolan
Commander Commander
Commander
0 Likes
7
151

Re: ComX not getting passed boot up screen

Hi,

 

I don't have any other ideas other than to wait a bit.  Sometimes the Com'X takes a while to boot if there are a lot of devices configured.  Do you recall how many devices were configured on the Com'X?

 

Randi

Jun_Escano
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
6
146

Re: ComX not getting passed boot up screen

We are facing the same problem and tried to pass the boot screen for already few days. We have done a complete factory reset and then it was working. However when we uploaded the backup file we got the same problem..

I am going to test it with a 'new' COMX and see whether the backup file is giving the issue. 

Firmware 6.5.4

Capture.PNG

james-wood-tel
Crewman Crewman
Crewman

Re: ComX not getting passed boot up screen

OK, we are now back and running and hopefully this could assist someone in a similar situation.

 

Also Note we did not have the back up configuration file either. Please don't ask why 😉 

 

 

Reverted the unit to 6.0.7. This allowed us to lift the Configuration file using the USB method.

USB Extraction Method 

 

Installed file on another ComX to validate. On opening the ComX Device Web pages found the file was corrupted.  Had to reassign gateways that were not linked to the Meters. Pretty straightforward.

 

Factory reset the original unit and then reinstalled the repaired configuration file. Took an age to reboot, about 1 hour but eventually got it working.

 

We're now back on FE.

 

Hope that helps someone in a similar situation. 👍

Nedjma
Community Alumni (Retired)
Community Alumni (Retired)
0 Likes
0
131

Re: ComX not getting passed boot up screen

Hi @james-wood-tel,

 

Did you find your answer to the replies above?

If yes, please click on "Accept as Solution" at the bottom right corner of the answer which helps you.

 

But if you still in the same situation please do not hesitate to inform us here.

François_H
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
3
126

Re: ComX not getting passed boot up screen

@Jun_Escano 

Hello

 

Did you solved the issue ? I got the same issue firmware 6.5.4

 

Best regards 

 

François

 

Randi_Dolan
Commander Commander
Commander

Re: ComX not getting passed boot up screen

Hi,

 

This is an issue with Com'X firmware version 6.5.4.  However, this was resolved with Com'X firmware version 6.5.5, attached below.

 

We apologize for the inconvenience.

 

Randi

Attachments
Jun_Escano
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
1
118

Re: ComX not getting passed boot up screen

After many resets and boots and backup logs it is working....but only once we've downgraded it to v6.0.7 which seems to be working as done by others before. 

Randi_Dolan
Commander Commander
Commander
0 Likes
0
116

Re: ComX not getting passed boot up screen

The issue was introduced in 6.5.4.  Please upgrade to 6.5.5.