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server is unable to collect device and alarm data

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server is unable to collect device and alarm data

This question was originally posted on DCIM Support by peter.e.morris on 2016-05-18


(CID:106204239)

5 Replies 5
DCIM_Support
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Re: server is unable to collect device and alarm data

This comment was originally posted on DCIM Support by Jef Faridi on 2016-05-18


Hi Pete, This error message usually occurs if DCO is unable to receive data from the external system (DCE), some common reasons/scenarios and how to resolve is described here: Resolving error collecting data If that doesn't help, would it be possible to ask for the server logs? (in DCO, logs are available in Help > Download log files. Note, that the download may take 5-10 minutes to complete) I will send you an invite to my =S= box shortly, thanks. Kind regards

(CID:106204246)

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Re: server is unable to collect device and alarm data

This comment was originally posted on DCIM Support by Jef Faridi on 2016-05-19


Hi Pete, Many thanks for providing the log files, I will get back to you soon. Kind regards

(CID:106204273)

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Re: server is unable to collect device and alarm data

This comment was originally posted on DCIM Support by Jef Faridi on 2016-05-19


Hi Pete, Just let you know, that I've sent you direct email this morning, thanks. Kind regards

(CID:106204336)

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Re: server is unable to collect device and alarm data

This answer was originally posted on DCIM Support by Jef Faridi on 2016-05-23


Hi all,

This will be investigated off-line,

Kind regards

(CID:106204553)

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🔒 Closed

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