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Notification that alert has rectified/reverted

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.


Notification that alert has rectified/reverted

HI there,


In my previous job I used Sysaid to monitor the estate PC's.  I had hundreds of traps setup to notify me on a variety of different warnings, issues and failures.  I also had a notification to let me know that whatever the notification was (warning, error, failure) I would receive a second notification to let me know that the device had recovered from what ever the issue was.  That way I would know to ignore certain notifications as they are now resolved.  


I'm trying to find in DCE a similar notification setting.    When in Alarm Configuration Tab, right click all devices, Edit communication status thresholds - There's a Return to Normal Requires User Input.  Would this enable a notification or have I got that muddled with another task?


Many thanks in advance, I'm sure there's a simple answer for this, just can't for the life of me find it.


Kind regards,



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Lt. Commander Lt. Commander
Lt. Commander

Re: Notification that alert has rectified/reverted

Hi David,


The setting "return to normal requires user input" is the opposite of what you're looking for - it prevents alarms clearing until a user acknowledges them - it intentionally stops alarms from going away on their own.  This is useful for .. for example, if I have a Smoke Detection alarm - even if it clears, I should probably check it out.


The setting I believe you're looking for is actually in the email settings.  So within a Notification Policy, when you add Send E-mail as an alarm action, the "Advanced Options" tab has a checkbox "Do not send Return to Normal messages".


The good news is the behaviour you're looking for is the default - but that's where the option lives so you can double-check it.





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