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No return to normal emails after upgrade to DCE 7.9.0

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
Frowndon
Ensign
Ensign
0 Likes
5
694

No return to normal emails after upgrade to DCE 7.9.0

Hello,

 

I'm not getting any return to normal emails after upgrading to DCE 7.9.0

In the "Edit Alarm Action" tab the "Do not send return to normal messages" tick box is not ticked.

Any ideas?

 

Regards,

Brendan.


Accepted Solutions
APC_Steve
Commander Commander
Commander
0 Likes
0
601

Re: No return to normal emails after upgrade to DCE 7.9.0

Hi @Frowndon ,

.192 and .193 have the return to normal issue. The current release is 7.9.0.196. This issue is resolved in this version. If you still have the link to 7.9.0, you can re-download and you will get 7.9.0.196. You can backup your current system and deploy the newer version (sorry, there is no upgrade although it was requested) and import the backup and all should be fine.

 

If you have support contracts and if you can allow your local support to remotely access your DCE (through teams or whatever remote application you can agree upon), they can access the system and replace the necessary files to resolve the issue as well.

 

Thanks,

Steve

See Answer In Context

Tags (1)
5 Replies 5
Shaun
Lt. Commander Lt. Commander
Lt. Commander

Re: No return to normal emails after upgrade to DCE 7.9.0

Hi @Frowndon,

 

This has been resolved in a more recent build of 7.9.0 - I'd recommend contacting your local customer care center to arrange how best to patch or upgrade for you  (It can be patched in-place, but this requires an intervention from either Support or Service, depending on what access is available to the DCE server)

Tags (1)
spezialist
Lieutenant JG
Lieutenant JG
0 Likes
1
666

Re: No return to normal emails after upgrade to DCE 7.9.0

As far as I understand, this is the latest build of DCE-7.9.0.196 dated 24.03.2022.

Tags (1)
Frowndon
Ensign
Ensign
0 Likes
1
623

Re: No return to normal emails after upgrade to DCE 7.9.0

Hi Shaun,

 

Thanks for the info, I'll contact support to get the latest build.

 

Regards,

Brendan.

Tags (1)
Frowndon
Ensign
Ensign
0 Likes
0
622

Re: No return to normal emails after upgrade to DCE 7.9.0

Hi Spezialist,

 

I'm on 7.9.0.193  thanks for the reply.

 

Regards,

Brendan.

Tags (1)
APC_Steve
Commander Commander
Commander
0 Likes
0
602

Re: No return to normal emails after upgrade to DCE 7.9.0

Hi @Frowndon ,

.192 and .193 have the return to normal issue. The current release is 7.9.0.196. This issue is resolved in this version. If you still have the link to 7.9.0, you can re-download and you will get 7.9.0.196. You can backup your current system and deploy the newer version (sorry, there is no upgrade although it was requested) and import the backup and all should be fine.

 

If you have support contracts and if you can allow your local support to remotely access your DCE (through teams or whatever remote application you can agree upon), they can access the system and replace the necessary files to resolve the issue as well.

 

Thanks,

Steve

Tags (1)