Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Isusue with 4K ITA client
EcoStruxure IT forum
A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Solved
Go to Solution
Accepted Solutions
Hi Tonny,
Which browser are you using? please try with Chrome, if haven't done that already.
We have recently experienced that the web-client may have unexpected behavior on high resolution screen setup. This has been captured in our backlog for investigation. In the mean time I would go for lowering the screen resolution and/or lower the displayed browser window.
Kind regards
---
update:
I've just noticed (from your screen shoots) that you are seeing the issue on desktop client, wondering if the following change could help a little. Assuming the Display size is set to 100%. Right click on the application/EcoStruxure IT Advisor shortcut (on your windows desktop) Properties > Compatibility > Change high DPI settings > and then click/enable "Override high DPI scaling behavior. Scaling performed by: select "System" from the list. and OK,
Hi Tonny,
Which browser are you using? please try with Chrome, if haven't done that already.
We have recently experienced that the web-client may have unexpected behavior on high resolution screen setup. This has been captured in our backlog for investigation. In the mean time I would go for lowering the screen resolution and/or lower the displayed browser window.
Kind regards
---
update:
I've just noticed (from your screen shoots) that you are seeing the issue on desktop client, wondering if the following change could help a little. Assuming the Display size is set to 100%. Right click on the application/EcoStruxure IT Advisor shortcut (on your windows desktop) Properties > Compatibility > Change high DPI settings > and then click/enable "Override high DPI scaling behavior. Scaling performed by: select "System" from the list. and OK,
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.