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DCE and Netbotz 750 DDF

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

jonchill
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DCE and Netbotz 750 DDF

We're currently running DCE v7.9 and I'm trying to add a Netbotz 750 v5.3.4.52 and following the Netbotz instructions I still get a critical issue. 

 

I can do remote configuration of the 750 and all sensors and the 3 cameras we have are all working from DCE.

 

I did find a different post regarding this issue with v7,8 and that was resolved by enabling ping on the firewall, we don't have a firewall between DCE and the 750.

 

All our 250's work fine.

 

How can I resolve this and have it show as green rather than red critical?

 

Any help would be much appreciated.

 

Thanks

 

Jon

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3 Replies 3
Shaun
Lt. Commander Lt. Commander
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Re: DCE and Netbotz 750 DDF

Hi @jonchill,

 

Could you share the text of the alert you're getting?

 

Thanks,

  Shaun

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jonchill
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449

Re: DCE and Netbotz 750 DDF

This is the error I'm getting, I know the root login works as I can login to the CLI using the same username and pwd.

 

Make sure 'Device File Transfer Settings' lists the Username, Password and IP Range combination needed to access this device. Also make sure the device is connected to the network and operating normally, with the file transfer protocol enabled. If the problem persists, contact APC Support

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Bunton874
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Re: DCE and Netbotz 750 DDF

I am also looking for a solution, Because I am also getting a same issue. Please help! What do we have to do?

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