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Battery age incorrect on certain UPSes (SRT etc.)

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

marting
Ensign
Ensign
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3
740

Battery age incorrect on certain UPSes (SRT etc.)

Ran the Battery Age report on all our devices.  It looks like all/most of our SRT models are reporting incorrect values.

 

Couple examples:

 

Smart-UPS SRT 2200 reports battery age of 5301 days in DCE even though the unit was manufactured 

05/13/2020.
 
Smart-UPS SRT 3000 also reports battery age of 5301 days in DCE even though it was manufactured 
09/21/2020
 
DCE version is the latest (7.8.1) and UPSes are running the latest firmware (6.9.6).
 
Is this a known bug?
If so, any ETA on resolution?
If not, can it get logged as one?
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3 Replies 3
JohnBT
Ensign Ensign
Ensign
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726

HelloRe: Battery age incorrect on certain UPSes (SRT etc.)

Hello,

 

Please see if the FAQ below helps.

 

https://www.se.com/us/en/faqs/FA296541/

 

John

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marting
Ensign
Ensign
0 Likes
1
707

Re: HelloRe: Battery age incorrect on certain UPSes (SRT etc.)

Unfortunately, that does not apply.  On these UPSes, the only battery related options on the UPS Configuration page are as follows:

 

Screenshot 2021-06-10 162715.png

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marting
Ensign
Ensign
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0
603

Re: HelloRe: Battery age incorrect on certain UPSes (SRT etc.)

Any chance this will be resolved?  I now have 6 UPSes that are all showing a battery life of 14.7 years and that is not correct for any of them.

 

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