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ACRD602 integration in DCE 7.4.1

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ACRD602 integration in DCE 7.4.1

This question was originally posted on DCIM Support by bart.vindevogel on 2016-11-07


Hi, 

We currently have 2 x ACRD602 units which need to be integrated into a DCE environment but the system doesn't recognizes them even though it's Schneider Electric equipment.

Our contact person at Schneider Electric has told us that this is due to the fact that it's a new type of cool unit (former ACRD50x range)


Could use some help in getting the correct ddf file if possible.

Thanks,
Bart 

(CID:110004566)

8 Replies 8
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Re: ACRD602 integration in DCE 7.4.1

This answer was originally posted on DCIM Support by Michael Shimmin on 2016-11-07


Hello from a fellow DCE user,

DDF requests can be posted to "DEVICE SUPPORT" team:
https://dcimsupport.apc.com/devices

 

Best regards

Mike S.

(CID:110004568)

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Re: ACRD602 integration in DCE 7.4.1

This comment was originally posted on DCIM Support by bart.vindevogel on 2016-11-07


Hi Mike, Thanks for replying. I had already found the 'device support' section but it makes no sense that an "Schneider Electric" device needs a DDF request 🙂 Thought those were for non Schneider equipment. Will try it in that way Bart

(CID:110004587)

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Re: ACRD602 integration in DCE 7.4.1

This answer was originally posted on DCIM Support by Mohan Gowda G S on 2016-11-08


Hi Bart, Please find the attached updated DDF file we have for 2 x ACRD602. Please test it and let us know if it solves the issue. Thanks and Regards, Mohan Gowda

(CID:110005318)

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Re: ACRD602 integration in DCE 7.4.1

This comment was originally posted on DCIM Support by bart.vindevogel on 2016-11-08


Hi Mohan, Thank you very much! I will keep you all informed.

(CID:110005321)

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Re: ACRD602 integration in DCE 7.4.1

This comment was originally posted on DCIM Support by bart.vindevogel on 2016-11-08


UPDATE: I've uploaded the ddf file and all seems to work now. Can view all device sensors. Thanks for the swift reply. Bart

(CID:110005323)

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Re: ACRD602 integration in DCE 7.4.1

This comment was originally posted on DCIM Support by Mohan Gowda G S on 2016-11-08


That's good to hear. My Pleasure Bart.

(CID:110005325)

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Re: ACRD602 integration in DCE 7.4.1

This comment was originally posted on DCIM Support by Momen Samy on 2018-03-01


Hi mohan,

Can you please also send me this ddf for ACRD602, and also for ACRD602P of you have it??

Thanks very much in advance.

(CID:128762652)

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