View-Only User cannot Login via DCE v8.3.0 VM Desktop Client

[Mr._T]

Dear colleagues,

I have created a View-Only user on DCE. I can Login via DCE Web UI with that User but when I try to Login via the Desktop Client, I am getting a Loading Error. I have not configured any Authentication Servers.

Administrator Users can Login with no issues both on Desktop and Web Client.

 

[APC_Steve · Accepted solution]

Hi @Mr._T 
I tried replicating your issue and I can not. I created a view only user in 8.3 and he's able to log in through the desktop client (see attached).

Have you tried another maybe generic user?

Maybe there's something specific about that user, the characters used, the keyboard, no way to tell, you may want to speak with tech support where they can get logs and more detail that you might not want to post here.

[Mr._T]

Hi @APC_Steve 

Thank you for your response. 

I will try another generic user, if not I will submit Logs to Tech support for review.

Thank you!

[ATrabert]

based on the screenshot, if it fails at the "loading alarms" stage, maybe that's relevant?  it would be good to check desktop client logs at C:\Users\<user_account>\.isxc\8.3.0\.metadata\ and the nbc.xml log on the DCE server web page. 

It may also be helpful to share screenshots of the view user, device group access, and if they're in any default device groups.

One other thing you could try is to rename the 8.3 folder under C:\Users\<user_account>\.isxc\ and then try to log in to let the desktop client re-create it.