Unable to access apc update server from DCE or directly

[Lincoln_Darran]

Been getting unable to access update site for a few days.  need to upgrade some new devices that have been sat on shelves for a while.

I'm reading that this is an SSL cert issue...

[Lincoln_Darran]

Apparently down for everyone...

https://downforeveryoneorjustme.com/updates.apc.com

[JLehr]

Hi @Lincoln_Darran,

Engineering is aware of the issue and are working to resolve it.
Apologies for the inconvenience. I'll let you when there is an update.

[ATrabert]

@Lincoln_Darran 
We also have an offline catalog available here https://www.se.com/us/en/product/SFSWCDFCF/dce-device-firmware-catalog-file/

or if you have a valid support contract, you can download the firmware catalog + SNS NMC 3.x firmware from the entitlements portal under DCE software updates

https://ecostruxure-it-entitlements.se.com/csm?id=kb_article_view_cs&sysparm_article=KB0018951

Both of these can be imported into DCE's firmware update menu

[Lincoln_Darran]

Thanks for the info.

But...

The offline catalogue is dated November 2024.

I have a valid support contract so I'll go look at the individual downloads, although for the APDU9953, I'm not convinced I'm being offered the latest version.

The real killer, is that the DCE firmware download and update funtionality is one of the core reasons for paying for support and maintenance.  So I can train people on how to use a single interface (DCE) to maintain our 300+ APC (Schneider) UPS, PDU and Surveillance devices.

[ATrabert]

I'll note that this issue with the online catalog should be fixed any day now and I can post an update here once it is.

the offline catalog in the entitlement portal is the offline firmware catalog + nmc 3.x firmware.  So just to clarify it's not individual firmware updates, its a single catalog you import into DCE, similar to if DCE was grabbing it online.

We list additional 3.x firmware in the entitlement portal catalog here https://community.se.com/t5/Data-Center-Expert-release-notes/What-s-new-in-Data-Center-Expert/ta-p/4...

In general, both DCE's offline and online catalog should be very similar and both still lag just slightly behind the individual firmware that's released on APC.com.  If you need the latest firmware release, you might still have to update manually vs via DCE

[ATrabert]

the issue with the updates.apc.com and the DCE online firmware catalog is now resolved.  The check for updates button in DCE should now work as expected.  DCE 8.2 is an exception due to a known issue where online firmware updates were not working correctly.

[Lincoln_Darran]

Back to unavailable 😞

[ATrabert]

I'm not seeing any errors from my DCE server VM running on a non-SE network.  I get "No updates available for download" when I check updates in DCE desktop client, which is expected.  Also if I check updates.apc.com, I see a 403 forbidden error vs the cloudflare/akami CDN SSL cert errors we were seeing last week.

What error message are you seeing in your DCE server when you check for firmware updates? 
Which version of DCE are you running?
Do you have https://updates.apc.com whitelisted on your firewall for DCE to connect to?

Which specific device model/firmware version are you trying to update too?

Feel free to reply here or open a case with tech support at https://app.ecostruxureit.com/request/

[Lincoln_Darran]

DCE 8.3.0.91

Never completes the "checking for updates".