UPS Low Battery fault not clearing

[Jason76]

I have 7 UPSs with UPS Low Battery fault reporting for nearly a month. I can not seem to get them to clear all of them are reporting full battery with over 30 minutes of battery time remaining, over 26 V on the batteries, battery status normal. I can not remote into them because they are at remote locations. I have tried to do a self test, a battery replacement test, attempt to completely drain the battery and then power it back on, and even swapped the battery. Nothing seems to clear this alarm in ecostruxure. All of these alarms started after a power failure where the battery was completely drained but once the battery recovered the alarms did not resolve.

[JLehr]

Hi @Jason76,

A bit more information would be helpful.

What software and version are you using to monitor your UPS devices?

Is the firmware on the UPSs updated to the latest version? Updating the firmware often solves this issue.

If you'd like help with this right away, please submit a support request.