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The web console just spins and says loading

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

The web console just spins and says loading

When accessing the web console, it says loading and has a spinning icon. It never progresses past that screen. Any ideas on how to resolve.

 

(CID:153551392)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

Just rebooted the server, that resolved the issue.

(CID:153551785)

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

is this before or after you enter your login information?

(CID:153551402)

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

Before. This happens as soon as I enter the page. 

(CID:153551405)

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

Have you looked to see if another window appears behind this screen with a login screen? I've noticed my login window is hidden behind this one.

(CID:153551407)

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:30 PM

I'm not able to see a login box behind the loading. (screenshot attached).

 

(CID:153551418)

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:29 PM

Alt-Tab look at the other windows you have.

 

(CID:153551423)

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:29 PM

No other windows, I've tried it in other browsers. Here is a screenshot from Internet Explorer.

(CID:153551427)

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DCIM_Support
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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:37 AM . Last Modified: ‎2024-04-02 11:29 PM

i think a laptop/pc reboot may be in order. It has something to do with the login, i wonder if a pop-up blocker has blocked the login window.

(CID:153551430)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

(CID:153551437)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

Just completed a reboot and still not receiving a pop up for login.

(CID:153551446)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

You have logged into this web console before? Do you have client level access?

(CID:153551448)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

I switched to the console to verify that I could login to it but it seems to be stopped at Loading device groups.

 

(CID:153551453)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

You may have a server ram/memory issue.

(CID:153551458)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

Just rebooted the server, that resolved the issue.

(CID:153551785)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

In response to DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

Dear Dustin Ward,

Then convert your comment into answer and mark it as resolved 😀.

With respect.

(CID:153551789)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2024-04-02 11:29 PM

That will resolve the issue short term, but i would suggest researching your current memory utilization. 

Thank you

(CID:153551856)

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DCIM_Support
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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2023-10-22 04:06 AM

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Posted: ‎2020-07-06 12:38 AM . Last Modified: ‎2023-10-22 04:06 AM

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This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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