Renewed DCE license/entitlement

[MBBreen]

We just renewed our EcoStruxure Data Center Expert after accidentally letting it expire.  We now have the subscription Bundle, and I have already received an invoice for the product. I have been to the software portal and see no license or software available, and everything shows expired. I know last time I renewed I received an entitlement notice when we renewed.  How do I get my entitlement, license or whatever to complete our renewal.  I am currently running DCE Server Build: 8.3.0.91 but do not want to upgrade or make changes until I have license and support corrected.

[Cory_McDonald]

Hello @MBBreen,

If you have have the correct digital vouchers for the subscription node count that you need, you can proceed with contacting technical support for instructions to go from your current version of DCE (8.3.0) to the subscription model (9.0.0). Ensure to provide them with your Data Center Expert information (Help > About) and also your voucher codes so that they can verify the move to subscription.

After they provide you with the upgrade to 9.0.0, you can then redeem your vouchers, creating your license, register your DCE, and download your offline license file using our video guide:
https://community.se.com/t5/Data-Center-Expert-release-notes/Manage-your-DCE-subscription-license-in...

After migration to 9.0.0 and redeeming your subscription, you can then proceed to upgrade to DCE 9.1.0 and then 9.1.1 (currently the latest version).

Kind Regards,

Cory