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Post DCE 9 Upgrade License issue
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Posted: 2026-01-1606:36 AM
Post DCE 9 Upgrade License issue
Good Morning. I seem to be running into an issue post upgrade to DCE 9.0. I have gone thru the steps of license migration and setting up my device in my entitlements portal. I have assigned the licenses to my device. Initially, I was unable to download the new license file but this seems to have resolved. Unfortunately the license file is throwing a "The license response file does not match this server" error when the device ID and MAC clearly match up. I opened a support ticket, 121522639 when I had my initial issue a couple days ago and have updated it with these new findings, however I have had no movement on the Schneider side that I can see thus far with the original problem or the new one. Screenshots are attached in the support ticket to correlate server information matching device information within the entitlements portal. Any help is sure appreciated.