No sticker found for product key and ID

[Becctely124]

Hi,

I am currently trying to import our UPS (Model: Smart-UPS SRT 6000) into EcoStruxure. I am attempting to use the SmartConnect method; however, I am unable to locate the Product ID or Product Key on the device.

Could you please confirm whether I am following the correct process, or advise where I can find these details?

Any guidance would be appreciated.

Thanks,
Zohaib

[Cory_McDonald]

Hello @Becctely124,

See if the following guide will help you: https://community.se.com/t5/IT-Expert-via-ethernet-port/Monitoring-APC-Smart-UPS-in-EcoStruxure-IT/t...

You must use the built in ethernet port (not the ethernet port on an accessory network management card (NMC) to use the above method.  If you have an NMC installed, you would just discover the device into the Gateway/ITE using SNMPv1 or SNMPv3.

There are some different features depending on how you connect your UPS, see the following article: https://community.se.com/t5/IT-Expert-via-ethernet-port/EcoStruxure-IT-features-available-for-Smart-...

Regards,

Cory

[Zacharias]

Hello,

If nowhere around, then try to remove the front plactic cover.Maybe there are typed on a label or on a plastic tab that need to be pulled out first.

Otherwise you can find both id/product key via the UPS LCD menu (about).The id is the mac address with "-"every 2 characters.