How to use the recovery code to log in to my account

[Hank2]

How do I find what my recovery code is.  I do not know it.

[Cory_McDonald]

Hello @Hank2,

If you do not know your recovery code, but you can still log into your account, you would need log in and go to your profile page and use the "Reset two-factor authentication" action.  You can then proceed to set up your two-factor authentication again and store the code that it provides.

If you currently can not get into your ITE account, another admin within your account can reset your two-factor authentication for you or you would need to contact support for other options.

Kind Regards,

Cory