Gateway and failed to install

[michu]

Hi,

I am trying to use a machine as aGateway EcoStruxure IT Schneider.
I am trying to install the app but failed to do it.
Below, here is the error:

Do you accept this license? [y/n]: y

----------------------------------------------------------------------------
Configure Installation

Select Custom to specify the installation path or ports.

[1] Default (recommended)
[2] Custom
Please choose an option [1] :

----------------------------------------------------------------------------
Setup is now ready to begin installing EcoStruxure IT Gateway on your computer.

Do you want to continue? [Y/n]:

----------------------------------------------------------------------------
Please wait while Setup installs EcoStruxure IT Gateway on your computer.

 Installing
 0% ______________ 50% ______________ 100%
 ########################################
- Preparing system for installation
Warning: Problem running post-install step. Installation may not complete
correctly
 Failed to initialize database service
Press [Enter] to continue:
#

- Installation Failed. Reason:  FAILED:
Warning: Installation Failed. Reason:  FAILED:
Press [Enter] to continue:
-- Saving Upgrade Failure Log Files to /tmp/EcoStruxureITGateway-logs-2_1_1_18-20260304142503.zip
\- Running Uninstaller /opt/EcoStruxureITGateway/2.1.1.18/uninstall
\- Deleting Installation Folder

Any help would be appreciated.

[JLehr]

Hi @michu,

Please submit a support request for help troubleshooting this issue.

[michu]

hi,

Actually, it is very slow to have an answer with the support.

I met some troube to install e.g. to create a simple 'gateway' user.
I run with 'root' user, and have a 0022 umask.
The creation of that user is worked with : EcoStruxureITGateway-1.24.0.12-linux-x64.run (but it failed to install the soft), and failed with : EcoStruxureITGateway-2.1.1.18-linux-x64.run.

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@JLehr wrote:

Hi @michu,

namei -l /opt/EcoStruxureITGateway/2.1.1.18/log/install_helper.log
f: /opt/EcoStruxureITGateway/2.1.1.18/log/install_helper.log
dr-xr-xr-x root root /
drwxr-xr-x root root opt
drwx------ gateway gateway EcoStruxureITGateway
drwx------ root root 2.1.1.18
drwx------ root root log
-rw-rw-rw- root root install_helper.log

2026-03-16T13:40:08.132Z INFO 5890 --- [main] c.s.a.a.g.i.GatewayInstallApplication : Starting GatewayInstallApplication v2.1.1.18 using Java 17.0.12 with PID 5890 (/opt/EcoStruxureITGateway/2.1.1.18/lib/application-gateway-install.jar started by root in /opt/EcoStruxureITGateway/2.1.1.18)
2026-03-16T13:40:08.140Z INFO 5890 --- [main] c.s.a.a.g.i.GatewayInstallApplication : The following 2 profiles are active: "common-shell", "prod"
2026-03-16T13:40:14.179Z INFO 5890 --- [main] c.s.a.a.g.i.GatewayInstallApplication : Started GatewayInstallApplication in 7.14 seconds (process running for 8.013)
2026-03-16T13:40:14.446Z WARN 5890 --- [CommonsExecStreamPumper-pool-7-thread-2] com.se.common.exec.CommandLine : /bin/id: « gateway » : utilisateur inexistant
2026-03-16T13:40:14.640Z ERROR 5890 --- [main] o.s.boot.SpringApplication : Application run failed

com.se.apollo.module.system.install.module.api.InstallProcessorException: java.nio.file.FileAlreadyExistsException: /opt/EcoStruxureITGateway/.stage/etc/systemd/logind.conf
at com.se.apollo.module.system.install.product.configurator.stage.LoginConfStageProcessor.stageConfig(LoginConfStageProcessor.java:67)
at com.se.apollo.module.system.install.product.configurator.stage.LoginConfStageProcessor.stageConfig(LoginConfStageProcessor.java:24)
at com.se.apollo.module.system.install.product.configurator.SystemInstallManagerImpl.stageConfigs(SystemInstallManagerImpl.java:45)
at com.se.apollo.module.system.install.service.control.AbstractSystemServiceCtl.installParameters(AbstractSystemServiceCtl.java:66)
at com.se.apollo.module.system.install.service.control.OperatingSystemCtlImpl.configureLinuxUser(OperatingSystemCtlImpl.java:67)
at com.se.apollo.module.system.install.shell.module.command.os.OperatingSystemConfigShell.systemConfigure(OperatingSystemConfigShell.java:80)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.shell.command.invocation.InvocableShellMethod.doInvoke(InvocableShellMethod.java:306)
at org.springframework.shell.command.invocation.InvocableShellMethod.invoke(InvocableShellMethod.java:232)
at org.springframework.shell.command.CommandExecution$DefaultCommandExecution.evaluate(CommandExecution.java:230)
at org.springframework.shell.Shell.evaluate(Shell.java:248)
at org.springframework.shell.Shell.run(Shell.java:159)
at org.springframework.shell.jline.NonInteractiveShellRunner.run(NonInteractiveShellRunner.java:144)
at org.springframework.shell.DefaultShellApplicationRunner.run(DefaultShellApplicationRunner.java:66)
at org.springframework.boot.SpringApplication.lambda$callRunner$4(SpringApplication.java:784)
at org.springframework.util.function.ThrowingConsumer$1.acceptWithException(ThrowingConsumer.java:82)
at org.springframework.util.function.ThrowingConsumer.accept(ThrowingConsumer.java:60)
at org.springframework.util.function.ThrowingConsumer$1.accept(ThrowingConsumer.java:86)
at org.springframework.boot.SpringApplication.callRunner(SpringApplication.java:796)
at org.springframework.boot.SpringApplication.callRunner(SpringApplication.java:784)
at org.springframework.boot.SpringApplication.lambda$callRunners$3(SpringApplication.java:772)
at java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.accept(Unknown Source)
at java.base/java.util.stream.SortedOps$SizedRefSortingSink.end(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.copyInto(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source)
at java.base/java.util.stream.ForEachOps$ForEachOp.evaluateSequential(Unknown Source)
at java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(Unknown Source)
at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source)
at java.base/java.util.stream.ReferencePipeline.forEach(Unknown Source)
at org.springframework.boot.SpringApplication.callRunners(SpringApplication.java:772)
at org.springframework.boot.SpringApplication.run(SpringApplication.java:325)
at org.springframework.boot.builder.SpringApplicationBuilder.run(SpringApplicationBuilder.java:149)
at com.se.apollo.application.gateway.install.GatewayInstallApplication.main(GatewayInstallApplication.java:23)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.boot.loader.launch.Launcher.launch(Launcher.java:102)
at org.springframework.boot.loader.launch.Launcher.launch(Launcher.java:64)
at org.springframework.boot.loader.launch.JarLauncher.main(JarLauncher.java:40)
Caused by: java.nio.file.FileAlreadyExistsException: /opt/EcoStruxureITGateway/.stage/etc/systemd/logind.conf
at java.base/sun.nio.fs.UnixCopyFile.copy(Unknown Source)
at java.base/sun.nio.fs.UnixFileSystemProvider.copy(Unknown Source)
at java.base/java.nio.file.Files.copy(Unknown Source)
at com.se.apollo.module.system.install.product.configurator.stage.LoginConfStageProcessor.createStagedFile(LoginConfStageProcessor.java:77)
at com.se.apollo.module.system.install.product.configurator.stage.LoginConfStageProcessor.stageConfig(LoginConfStageProcessor.java:48)

Please submit a support request for help troubleshooting this issue.

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