Ecostruxure IT Expert - Gateway receives 403 Forbidden from cloud

[asavener]

My gateway is showing as offline in the portal, but it's operating fine on prem.  Checking the logs, it's receiving 403 forbidden when trying to reach https://us.ecostruxureit.com/ingester/v2/registration.

This is the second time this has happened to me.  First time I resolved it via removal and reinstall, but that loses all configuration info (SNMP, discovery subnets, history, etc.) so I'd like to avoid it if I can.

Is there a way to de-register and re-register a gateway?

[JLehr]

Hi @asavener,

Details about your organization will be required to investigate this issue. Please submit a support request for the fastest and most thorough troubleshooting.