Easy UPS 3-Phase Modular and DCE: need to make corrections to the SNMP DDF file(s)

[spezialist]

Dear support,

We recently commissioned an Easy UPS 3-Phase Modular (EMUPS50K250QBHS) UPS with a single 3rd-party Ampace lithium battery cabinet. And, of course, we configured SNMP monitoring for the above-mentioned UPS using the NMC3 AP9640 via the DCE-9.1.2 appliance.

However, we later noticed a number of mistakes in the DCE monitoring, some of which were specifically related to the use of the 3rd-party battery cabinet. In the screenshots below, I’ve tried to show what needs to be corrected in the SNMP DDF file and where:

Very thanks for the support.

[ATrabert · Accepted solution]

you can request DDF modifications here https://app.ecostruxureit.com/request/

Which version of DCE are you running?  Current release is 9.1.2 with 9.2 due out shortly.

[spezialist]

Dear @ATrabert,

Ok, I'll submit a request to correct the DDF file through the resource you mentioned.

Very thanks for the support.

[spezialist]

Dear @ATrabert,

Case number #: 126071074

Very thanks for the support.