DCE Virtual machine upgrade

[Endofrow]

Hello 

We recently activated a Virtual License (On-Premises) at the customer site running APC Data Center Expert (DCE) Version 9.1.0.

A few days ago, the customer was successfully receiving email alerts. However, they are no longer receiving any email notifications.

As part of our troubleshooting, we tested the SMTP configuration and successfully sent a test email from the Email Settings section, which confirms that the SMTP settings are functioning correctly. However, when we use the Test option within the Alarm Action configuration, no test email is delivered. Likewise, actual alarm notifications are also not being received by the customer.

The customer is using Gmail SMTP with an App Password for email delivery.

Could you please advise on the possible cause of this issue and recommend any troubleshooting steps or logs that should be reviewed?

Additionally, I noticed that newer versions of DCE are available. Kindly share the download link for the latest supported version along with the recommended upgrade procedure from Version 9.1.0.

Your assistance would be greatly appreciated.

[ATrabert]

DCE upgrade links are available here https://community.se.com/t5/DCE-downloads/DCE-software-download-links/ta-p/446785 

upgrade path would be 9.0->9.1.0->9.1.2

regarding the email issue, although this post is dated, it still most likely applies as DCE's email function has remained relatively the same over the years, with the only notable change being it supports higher SSL cert key lengths
https://community.se.com/t5/EcoStruxure-IT-Forum/DCE-Gmail-mail-sending-solution/m-p/254509 

If you still need help, I'd suggest opening a case with tech support and looking at the nbc.xml from the DCE server log page for errors.