Cannot add gateway to EcoStruxture

[Christéan]

Hello,

When adding a gateway to our portal, the browser freezes and the gateway is not added.

We tried using Firefox, Chrome, Edge and in incognito neither works.

We also tried adding a different version of the Gateway.

Please assist.

[Christéan]

To clarify, version: 2.1.1.18 is the latest ECOStruxureITGateway i tried to register.

[JLehr]

Hi @Christéan,

You need to register your EcoStruxure IT Gateway with IT Expert from the Gateway's user interface.

Log in to the Gateway. Go to Cloud Connectivity to register the Gateway.

You might find this article helpful.
https://community.se.com/t5/Gateway-software-installation-and/Installing-and-setting-up-EcoStruxure-...