APC Cloud- how change account owner

[Dave_WR]

Hello.

I need to transition my APC Cloud ownership to another person who is currently a user with shared access. I do not see a way to do this other than having him delete is account and then modifying the name and email on my account. Is there a more straightforward way to accomplish this?

Thanks.

Dave

[Cory_McDonald · Accepted solution]

Hello @Dave_WR,

If this is in reference to SmartConnect, there is no way today to transfer account ownership or registered devices to a new owner from your account.  The devices would need to be removed and the registered to a new account.

As a warning, if you modify your account, all Schneider services that utilize your Schneider Electric IDP credentials will carry through to the new person (community, mySchneider, etc.).
See "Someone has already registered my UPS to their account".

If this is in reference to a product that is not SmartConnect, please provide additional details.

Kind Regards,

Cory

[Dave_WR]

Thanks, Cory. 

I greatly appreciate the help. This is exactly what I needed to understand. I will delete the UPSs from my account so my teammate can then add them to his.

Best regards.

Dave