APC 1500 registering to cloud issue

[NashAirport]

Unable to add device - ensure that the Product ID and Product Key provided are correct. If you have connected your device for the first time, ensure that your device has an active network connection, and allow up to 15 minutes before trying again. For more information, visit the Help Center

[JLehr]

Hi @NashAirport 

Are you trying to register your UPS to Schneider Electric cloud services?
Troubleshooting steps are here.

It would be helpful to know more about what you're having difficulty with.

For the fastest resolution and most thorough troubleshooting, it is best to contact customer support.