Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84865members
354355posts

Standby GEOSCADA server shut down suddenly

EcoStruxure Geo SCADA Expert Forum

Find out how SCADA systems and networks, like EcoStruxure Geo SCADA Expert, help industrial organizations maintaining efficiency, processing data for smarter decision making with IoT, RTU and PLC devices.

BGedco2022
Lt. Commander
Lt. Commander
0 Likes
5
371

Standby GEOSCADA server shut down suddenly

Hello Everyone,

 

We've client with hot-stand by GEO SCADA partner where the stand by server found shut down suddenly.

 

What could causes such behavior?

 

Thanks in advance

 

 

5 Replies 5
sbeadle
Janeway Janeway
Janeway
0 Likes
4
359

Re: Standby GEOSCADA server shut down suddenly

Many reasons - disk space being one.

Check your server log files. Contact support line for help.

 

Steve

BGedco2022
Lt. Commander
Lt. Commander
0 Likes
3
275

Re: Standby GEOSCADA server shut down suddenly

Thanks @sbeadle but the disk space is not an issue.

We checked the log files, watchdog  exception was found...
*** Exception Database watchdog timed out. at 00007FF85D989319 occurred **  

How can we detect the cause/solve it?

AndrewScott
Commander
Commander
0 Likes
2
266

Re: Standby GEOSCADA server shut down suddenly

That message indicates that the database watchdog has detected that the server has stalled and so has shut it down.

See System Administration > Server Administration > Logging and Monitoring > Configure the Database Watc... 

 

To investigate what caused the server to stall you need to examine the DB logs in the minutes prior to the watchdog being triggered (default 4 minutes), or contact customer support and supply the DB log files and the dump file created by the watchdog.


Andrew Scott, Lead Engineer, AVEVA
BGedco2022
Lt. Commander
Lt. Commander
0 Likes
1
264

Re: Standby GEOSCADA server shut down suddenly

what are the prospects could cause that?

 

AndrewScott
Commander
Commander
0 Likes
0
261

Re: Standby GEOSCADA server shut down suddenly

There are many possible reasons, for example oversized historic granules in the historian or poorly designed/optimised SQL queries.


Andrew Scott, Lead Engineer, AVEVA