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Issue SLP BACnet Setpoint limits Product Line EcoStruxure Building Operation, Andover Continuum, Field Devices Environment SpaceLogic SLP Series Cause The BACnet Object "Temperature Setpoint" includes properties Minimum and Maximum values These can be used to limit the setpoint, however the values are not saved in non volatile memory, thus the value revert to default after a power cycle (0 and 50 degC). The Setpoint object needs to be manually downloaded from EBO following a power cycle to set these properties. These properties cannot be written to individually. Thus changing these properties is unlikely to be good practice. Resolution A script program can be used to set limits to the Temperature Setpoint. Example below Note the "Value transfer settings" need changing to "Transfer value each time..." as below

Issue Modicon Switch Ordering options and how to configure the Ethernet Switch for RSTP for EBO Product Line EcoStruxure Building Operation Environment Modicon RSTP Switch (Not Connexium) Building Operation Automation Server Premium MPX and/or RPX Controllers Ethernet Switch Configurator Cause Schneider Electric Industry Offers an RSTP enabled Ethernet Switch that can be used with EBO instead of 3rd party Switches Resolution The following video will illustrate the following steps for Ordering and installing the Modicon Ethernet Switch with EBO The Modicon Connexium Ethernet Switch has been replaced by the updated Modicon Switch Modicon Switch Part Numbers and Email address for ordering Connect and use the SE Ethernet Switch Configurator executable for Switch configuration Set the Time and use the Syslog for troubleshooting Configure EBO and the controllers (MPX/RPX) for RSTP Test the Modicon Switch, EBO, and the MPX/RPX controllers for RSTP Related Links: Modicon Switch Part Numbers and Ordering Information - (see attached Part Number slide) MCSESM Switch Installation Manual MCSESM Switch Configuration Manual Ethernet Switch Configurator Software - look for SchneiderElectricEthernetSwitchConfigurator2303_Windows_x86.zip Other Modicon Switch documents RSTP Troubleshooting Community Thread TGML Graphic Setup Video (Training Department)

Issue Unable to convert DMP file to SmartX servers with EBO 3.x, 4.x and 5.x using Continuum Conversion Tool(CCT) with PCT 2.0 Example: CCT3.2 is unable to connect to an AS-P in v3.2 created in PCT 2.0 It shows the "The user session is lost, no specific reason has been set" error when trying to connect. Product Line EcoStruxure Building Operation Environment Continuum Conversion Tool Project Configuration Tool Cause PCT 2.0 is not compatible with earlier versions of CCT Resolution In PCT 2.0, create a version 6.0 ES. In PCT 2.0, create an older version of AS-P. In PCT 2.0, make the older version AS-P a child of version 6.0 ES. In WorkStation 6.0, log on to the ES, navigate to the AS-P, and create the desired MS/TP or Infinet networks. In CCT 6.0, log on to the ES and import and analyze the desired Continuum dump file. In CCT 6.0, click to select the target MS/TP or Infinet networks. When doing so, navigate into the older version of AS-P to select the desired networks. Convert the dump file.

Issue The toolbar icons in PCT 2.0 are jumbled. They seems to be stacked on top of each other, making it hard to use the toolbar. Product Line EcoStruxure Building Operation Environment Project Configuration Tool 2.0 Cause Issue with the font used by PCT Resolution Follow these steps to resolve the problem: In Windows, navigate to Settings, then Font Settings, and search for "Material Icons". Select Material Icons, then choose Uninstall. Confirm by clicking Uninstall. Close all browser windows used to access PCT, then reopen and browse to PCT again. The toolbar icons should now display correctly.

Issue When attempting a login from a Security Expert client PC, it generates a "Network SSPI error" when using Windows Authentication and the machine name. Product Line EcoStruxure Security Expert Environment Security Expert 4.3.285.21 Multiple PC Security Expert Installation using Windows Authentication Cause The Network SSPI error is generated at the Client PC Login because of how Security Expert implements RFC1034 which stipulates how machine names are used for DNS. Resolution 1. Place a period at the end of the Security Expert Server machine while logging into the client only Security Expert PC Example: Using "WIN-B0DOGEHESMN" as the server name will not work Using "WIN-B0DOGEHESMN." will work Notice this works because of the "." at the end Here is a graphical example of logging in with the correct server name by adding the "." 2. The other workaround would be to use the IP address of the server instead of the fully qualified domain name (FQDN). *Note* IT departments typically prefer the use of the FQDN name

Issue An error pop-up is encountered when trying to use WorkPlace Tech Editor (WPTE) ERROR: WorkPlace Tech Editor does not function using Visio 2000. A supported a supported version of Visio must be installed for WorkPlace Tech Editor or Monitor to function properly. Product Line EcoStruxure Building Operation Environment Building Operation Workstation (WorkPlace Tech Editor) Microsoft Visio 2013, 2016, 2019 Cause The Visio installed is corrupted or not updated to the required version. Resolution Procedure for doing the repair required for the WPTE to function Ensure that the Visio installed is approved for the version of WPTE you are using by reading the EBO release notes. Confirm that Visio if licensed and activated, and not using a temporary license Install any required Security Upgrades Perform an Online Repair, not the Quick Repair, as illustrated The picture above shows doing this repair to the installed Office. Perform this on the installed Visio as well. It is important to search the installed applications to make sure no 64-bit Office products are installed. Smartware Studio 360/Design 360 installs a 64-bit Microsoft Access DB application by ignoring the 32-bit/64-bit version check. This can cause the fluent ribbon for WorkPlace Tech to fail and if the Online Repair is done, it can force all Office applications to be removed from the PC.

Issue Firmware version and bootloader version do not match Product Line Andover Continuum Environment BCX b3 Cause Verification required on why the two do not always match Resolution When firmware versions (application firmware files) are posted to the web, they do not always included the associated bootloader version. The reason for this is that rarely is a bootloader version changed. When bootloader versions do change it will be announced in the release notes for the particular firmware version.

Issue The network card is not working on the PC. Product Line Andover Continuum, EcoStruxure Access Expert, EcoStruxure Building Expert, EcoStruxure Building Operation, EcoStruxure Security Expert, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series TAC I/NET, TAC Vista Environment PC Network Interface Card Cause Require a method to test the network card. Resolution Assuming you have the correct protocols loaded:- Open up a command prompt and type ‘ipconfig’(1) then press enter to get a list of the available network cards. Find the specific network card by name (2) Record the IP Address (3) assigned to the card, e.g. 192.168.5.90 If the card is unplugged (4) connect a network cable and start back at step 1 If the network card does not appear in Device Manager check the drivers are correctly installed for the card and when installed correctly start back at step 1. If the network card still does not appear it could be disabled. In Network Connections right click the adaptor and select Enable (5) and start back at step 1. After these steps if the network card still does not appear when running ipconfig it is most likely damaged. If/when an IP Address is successfully obtained open a Command Prompt and type ping followed by the IP Address of the card, for example ping 192.168.5.90 (1). A functioning card will respond with 4 successfully replies (2) and the associated statistics (3) As additional information a good first step would be to "ping 127.0.0.1". This will not test a network card but indicates that the TCP/IP protocol is installed and functioning on the host PC.

Issue Script advise for xPDisplay on a b3/i2 controller Product Line EcoStruxure Building Operation Environment i2 and b3 Controller xP Display Cause The xP Display was designed when only Continuum was available (before EBO) and there was no documentation for EBO. Scripts need to be used to control the xP Display Binding to Object LCDAnswerString directly via "String Input" or "String Output" in a script program Then doing a check If LCDAnswerString <> "" then causes the script to disable with errors. "" = Null Resolution A simple way around this is to do the script check on another (manually created) string that is bound to the object LCDAnswerString Thus the following will work: Numeric Input LCDKeyStroke 'bind to LCDKeyStroke - this can also be used to set to zero. eg. LCDKeyStroke = 0 String Input LCDAnswerStrCopy 'bind eg LCDAnswerStrCopy - use this to read the LCDAnswerString value String Output LCDAnswerString 'LCDAnswerString - use this to set to Null eg. LCDAnswerString = "" Numeric Output AAA Line Wait4Value If LCDAnswerStrCopy <> "" then 'check if a value has been input AAA = minimum(maximum(0, StrToNum(LCDAnswerStrCopy)), 100) 'Make AAA equal the input (min0, max100) LCDAnswerString = "" 'reset LCDAnswerString back to Null Endif Outside this script, the manually created string object LCDAnswerStrCopy needs to be bound to LCDAnswerString, this can be achieved directly (change the binding type to COV) or via another script (use Print LCDAnswerString to LCDAnswerStringCopy) Note v4.0 export, script text attached and install guide attached

Issue An error message is displayed when trying to download all objects to a SpaceLogic controller. The error message says: Offline '/SiteServer' Communication Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Premium (AS-P) Automation Server Bundled (AS-B) Multi-purpose or Room-purpose (MP/RP) controller Cause This error can occur when the controller is an instance of a Custom Type (CT), but the CT only exists in the type library of the Enterprise Server, and not in the Automation Server hosting the controller. A BMS Server can only access it's own type library. See WebHelp article Custom Types for more information. Resolution Log in to the Automation Server where the MP/RP controller is hosted, and import the custom type to type library.

Issue The error "Failed to Invoke the Security Expert Suprema Component" is seen when attempting to register/enroll a user's biometric credential at a Security Expert Client Only machine. Figure 1 - Suprema scan error When doing a registration/enrollment from the Security Expert Server this error is not seen and the registration is successful. Product Line EcoStruxure Security Expert Environment Security Expert Suprema Biometric Reader Cause The Suprema.dll has not been properly registered on the local machine. Resolution First check in C:\Program Files (x86)\Schneider Electric\Security Expert folder and confirm that the three files Suprema.dll, BS_SDK.dll, and BS_SDK_V2.dll are all present. If they are not you will need to copy them over from a working installation of Security Expert Server Installation. Now run the below commands via an Administrator authenticated command prompt session: For 64-bit machines cd C:\Windows\SysWOW64 regsvr32.exe “C:\Program Files (x86)\Schneider Electric\Security Expert\Suprema.dll” For 32-bit machines regsvr32.exe “C:\Program Files\Schneider Electric\Security Expert\Suprema.dll” You should get a pop-up saying the .dll was registered successfully. Close and re-open the Security Expert client and re-test enrolling a user's fingerprint.

Issue Valid Users are randomly unable to gain access when presenting at a Suprema biometric reader. Sometimes they are able to gain access but others they are not and see user denied events in the events window. User denied entry by entry mode error door mode is not correctly programmed using invalid reading device User Denied Event Product Line EcoStruxure Security Expert Environment Security Expert Suprema BioEntry W2 fingerprint reader Cause The sensitivity settings in the Suprema software are too sensitive resulting in missed fingerprint reads. Resolution Reducing the fingerprint sensitivity from the default setting of 7 to a setting of 5 may allow fingerprints to be read more reliably. The sequence used to authenticate the User can also result in more frequent read failures. Presenting a valid card then an invalid (or bad read) fingerprint and then presenting the card again, the sequence starts all over again and will result in a user denied event. If the user presents the correct finger (after presenting the wrong finger) or tries the same finger again within the configured timeframe they will be granted access.

Issue Suprema Fingerprint Reader Integration Product Line EcoStruxure Security Expert Environment Security Expert Suprema Fingerprint Reader Cause Security Expert integrates with Suprema BioEntry, BioEntry Plus, and FaceStation devices. Enrolment is both quick and easy with users scanning their fingerprint or face at an enrolment reader. The Suprema reader uses the scanned data to create a credential template, including a card number, which it sends to the Security Expert Server. Security Expert then sends this template to any other Suprema readers that are attached to the system so that only one enrolment is required. Resolution The following information is available on integrating Suprema Fingerprint Readers with Security Expert A list of qualified Suprema devices and configuration details can be found in the Suprema Biometric Integration in Security Expert Application Note. There are some available help topics in the online help. In the Security Expert Client go to ABOUT | HELP and search for "Biometric Readers" and "Suprema". Each Suprema reader requires a wiegand port on a controller / expander, a license (SX-BIO-SP) and an IP address. The amount of Suprema readers allowed is only limited by these numbers.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue WebClient's PHP version causes alerts in scanning tools like Microsoft 365 Defender Product Line EcoStruxure Security Expert Environment Security Expert Controller Cause PHP version is outdated Resolution This video demonstrates how to manually upgrade PHP in a Windows environment Navigate to https://windows.php.net/downloads/releases/archives and download the required "non-thread safe" PHP7.4 x64 or x86 Stop the IIS Web Server (WinKey + R, type inetmgr, press Enter) Rename the PHP folder in C:\Program Files (x86)\Schneider Electric\Security Expert Web Client\ from "PHP" to "PHP_7.3" Create a new folder in "C:\Program Files (x86)\Schneider Electric\Security Expert Web Client" and name it "PHP" Extract the downloaded zip PHP 7.4.29 to the new "C:\Program Files (x86)\Schneider Electric\Security Expert Web Client\PHP" folder Copy the file "PHP.ini" from PHP_7.3 to C:\Program Files (x86)\Schneider Electric\Security Expert Web Client\PHP Start IIS Web Server Browse to the WebClient and confirm you can log in and view/add records etc Note: SX 4.3.344.20 requires SOAP 1.6.0.11 and WebClient 1.47.1.3. This version of Web Client uses PHP 8.1.13. While it is possible to manually upgrade this PHP version as explained above, 8.1.13 is the latest version to be tested/supported at this time.

Issue In a multi-version system, will the database schema in the PostgreSQL database be compatible with EBO servers with lower versions? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Building Operation Timescale Database Cause In a multi-version system the database schema in the PostgreSQL database needs be compatible with all servers in the system. Resolution The DB schema is backward compatible. The same schema can be used for the complete system and it can be upgraded to the latest version compatible with the top-level server. Compression is done on the PostrgreSQL/TimescaleDB side and since it’s not configured in EBO, the compression will work for EBO servers with lower versions. Compression needs at least schema version 9 for EBO2023 or schema version 13 for EBO2024 and TimescaleDB version 2.0 or higher, refer to: Compression for TimescaleDB

Issue How to trigger different alarms with different alarm texts depending on the value of a single variable Product Line EcoStruxure Building Operation Environment Building Operation Workstation Alarms Cause There is a requirement to trigger different alarms based on the value of a single variable. As an example, a variable coming from an APC Symmetra UPS will report various alarm states as a number from 1 to 7 in the same variable, and it is required to differentiate the alarm text on each value. Value Status Alarm text 1 unknown Module is in Unknown state from UPS 2 not installed Module not installed in UPS 3 Off OK Module not installed in UPS 4 On OK Module not okay in UPS 5 Off Fail Module off fail in UPS 6 On Fail Module on fail in UPS 7 Lost Communication Module lost comm. in UPS Resolution Here are two examples on how to do it Example 1: 7 different alarms with different alarm texts monitoring the same point Example 2: 1 alarm monitoring a point, and a script dynamically changing the alarm text From version 1.9 upwards Alarm Decoration is available and could also be used in various ways to achieve the same result. Similar to example 1 a decoration could be created for each state. For example for state 3, create a decoration that filters on the active alarm (1) and when the value at change is three (2) override the alarm text message (3) with the relevant text (4). The decorations have the added benefit they can be applied to multiple point alarms.

Issue Received error 'IO Channel number out of range' when creating a door on AC1/AC1A/AC1Plus on an IO module. The same door configured on a module with a lower IOU number saves successfully. Product Line Andover Continuum Environment Continuum CyberStation Netcontroller AC Module Cause The IO module is configured with an IOU number that is above the MAX IOU modules supported by the NetController. Note this is true even if there is only ONE module configured. Resolution Check the IOU module number entered in the door object (1) Check the Max IOU module supported (2) Delete the IOU module and recreate it using an IOU number at or below the max IOU number supported by the Net Controller.

Issue Infinity controller error: Type not valid for this IO channel Product Line Andover Continuum Environment Continuum Cyberstation Cause ElecType mismatch between what is in the database and the field controller hardware. An example of this problem would be offline creating a voltage output on a DO-4. It will save to the DB since it is a valid InfinityOutput configuration. Although when attempting to do a Send to Controller the controller knows that point type is not valid on the specific IOU module hardware. This can also happen when an object is imported into Continuum because the database error checking is less strict than when creating the object online. Resolution Go into offline editing Check the point configuration If it does not match the field hardware, then correct it, save it, go to online mode and reload.

Issue The database is logging multiple alarm entries each time a point goes into alarm. Product Line Andover Continuum Environment Alarms MSMQ SQL Server Event Notifications Cause Various causes. Resolution The following is a list of conditions which may produce multiple alarm event logging. Network Latency In cases where the network is extremely slow or workstation are overburdened, the process of logging alarms may be slowed to the point where a second alarm is sent by the controller while the previous alarm is still in the process of being logged. In one particular case the logging workstations associated with the duplicate log entries were all in India while the database server was in the US. The problem was resolved by changing the ACCID of all of the India workstations to 253 or higher so that they were not involved in logging alarms. Database insertion errors If there are database insertion errors in the ACCTrace, Cyberstation cannot send an acknowledgement that the alarm event has been logged. Consequently the controller will continue to send the alarm event until it receives notification that the alarm has been successfully logged. Database Server latency It is not unusual to see Database Insertion errors when a Continuum DB server is struggling to keep up with the demands that the system has placed on it. A use Task Manager and other tools to evaluate the processor and memory consumption. Enhanced Alarm Logging and Enhanced Alarm Delivery. If Enhanced alarm logging/delivery is broken due not shutting down all workstations before doing a database update, it is possible to have combination of enhanced and old style alarm delivery. The solution is to shut down all workstations and perform a db update with Enhanced Logging and Enhanced Delivery selected. Workstation Resources. If the logging workstation is over burdened with reports, programs, extended log downloading, etc.

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