Issue In WorkPlace Tech can a SNVT exist in a Custom Object? Environment I/A Series WorkPlace Tech 4.0 and higher. Cause Custom Object Rules Resolution Nearly all types of WP Tech shapes may be included on the Definition page of a Custom object, There are several exception and  "SNVT objects"  is one of them. This object must be on the top page of any control logic drawing instead. For  additional  exceptions see WorkPlace Tech Tool 4.0 Engineering Guide (F-27254-3), Chapter 3 "Custom Object Rules"

Issue When using DCT version 11.6, modifying the MSC-NCM schedule start-stop times do not save. The time reverts to the setting before the change was attempted. Environment MSC-NCM Cause Version 11.6 of DCT has an error in the compiled code. Resolution Instead of starting DCT from the desktop shortcut, launch it from the DCT folder (double-click DCTGL.EXE).

Issue Modify occupied cooling and heating (nciSetPts) variables on Viconics VT7652 LON stat, but changes are not transmitting to  thermostat. Have a DynamicCmd object linked up and can write the values in the DynamicCmd but they don’t ever change in the thermostat and they don’t show up in the nvoEffectSetPt variable. Environment VT7200 LonWork series VT7300 LonWork series VT7600 LonWork series Cause Setup of limits Resolution Check the HeatMaxSetpoint and CoolMinSetpoint limits found in the nciCfgRtuHP ( Vt76Pir properties). When a change that is outside of the limits, it will take the request but will not transmit change down to the thermostat.

Issue In WorkPlace Tech Tool, the Definition tab of a Custom Object, right click on any object to request Properties info. The response is an error "Exception happened finding Visio shape". What does this mean? Environment WorkPlace Tech Tool 5.7.x Cause There was an error in Visio. The custom object may have been copied from a newer version of Visio to an older version. There may have been an error when creating the custom object. Shapes may have been added to the custom object when opened directly in Visio instead of being opened in WPTech. Some other corruption to the drawing took place. Resolution Do a “Rebuild Application”, and then try opening the shape properties again.  If this does not work, try creating a new custom object, and then try copying the contents of the old custom object definition page into the new custom object definition page (while in WPTech).  Then delete the old custom object, and then try the shape properties in the newly created custom object.

Issue Unable to connect with DCT to log in MicroSmart MSC-NC Environment MSC-NC MSC-NCM MSC-DCT Cause Flash Memory got corrupted. Resolution Reloading Flash Memory on an MSC-NC (M) Power down; jump J1 (near processor); power up. Can DCT connect? If so, remove J1 jumper Do Alt-L to start Load Flash ROM installation If unable to connect with DCT, will need to consider replacing/repairing unit.