Issue Partners may experience difficulties navigating mySchneider or locating EcoXpert resources after the EcoXpert Extranet Migration. Common issues reported include: Not seeing EcoXpert content despite having an account Missing badges or incorrect company association Inability to find product ranges, documents, firmware, or software packages Missing sections such as Documents, Utilities & Firmware, or Topics for you Confusion around Software Packages and individual assets Product Line EcoXpert Program Environment mySchneider Cause The transition from the EcoXpert Extranet to the mySchneider unified platform introduces a new structure and new user experience. These changes impact how profiles, permissions, and content availability are managed. Typical reasons for partner issues include: 1. Incorrect or incomplete mySchneider profile The user is not linked to the correct EcoXpert company EcoXpert badges are missing The Primary User has not approved the association 2. Misunderstanding of the new navigation logic For example: Documents or firmware tabs take a few seconds to appear Software assets can only be found inside Software Packages Some features (Tools, Product Announcements…) have moved to new pages Offer Range activation 3. Outdated browser configuration Cache or cookies preventing tabs or modules from displaying Resolution Below is a consolidated guide based on the migration FAQ

Understanding Login, Profile Setup, and Badges in mySchneider Issue Following the EcoXpert Extranet migration to the unified mySchneider platform, some partners have questions about how to access EcoXpert content, verify their profile setup, and understand the role of EcoXpert badges. This post summarizes the key steps using the guidance shown in the training slides. Product Line EcoXpert Program Environment mySchneider Cause The transition from the EcoXpert Extranet to the mySchneider unified platform introduces a new structure and new user experience. These changes impact how profiles, permissions are managed. Typical reasons for partner issues include: Incorrect or incomplete mySchneider profile The user is not linked to the correct EcoXpert company. EcoXpert badges are missing. The Primary User has not approved the registration Resolution To help partners navigate the new mySchneider experience smoothly, the steps below outline how to verify your EcoXpert registration, confirm administrative roles, and review the most common setup questions. How to check I'm correctly registered as an EcoXpert        https://www.se.com/myschneider/documentsDownloadCenter/detail?id=DE_ECOXPERT_20251104_HT_01 How to check if I am mySchneider administrator and manage my company users https://www.se.com/myschneider/documentsDownloadCenter/detail?id=DE_ECOXPERT_20251203_HT_01

How to Restore or Reposition Your Personalized Modules Issue Some partners have reported that the “Topics for you” section is not visible on their mySchneider homepage. In some cases, the module appears at the bottom of the page, or it may be hidden due to customized settings. This article explains how to quickly restore or adjust the view. Product Line EcoXpert Program Environment mySchneider (Web Interface) Cause The mySchneider homepage allows users to customize which modules appear and how they are arranged. If “Topics for you” is missing, it is typically due to: The module being hidden in the view settings The module being moved down the page A layout change introduced during the EcoXpert Extranet migration Resolution The steps below explain how to quickly locate, restore, or reposition the “Topics for you” module using the guidance shown in the FAQ

How to Make Sure Your Search Shows the Correct Results Issue Some partners have reported that when they search for a product or offer within the Products section of mySchneider, the expected range does not appear in the initial results. This article explains how to refine your search and ensure the correct product range is displayed. Product Line EcoXpert Program Environment mySchneider (Web Platform) Cause mySchneider uses a contextual search that displays a selection of results first. If your range does not appear immediately, it may be due to: The full list being hidden behind the “View all” option The search being filtered by product type or category The “Product Range” filter not being applied Resolution The steps below explain how to refine your search, apply the correct filters, and access the full product list using the guidance provided in the linked how‑to documents and FAQ.   How to Search  https://www.se.com/myschneider/documentsDownloadCenter/detail?id=DE_ECOXPERT_20251008_HT_01 How to find offer related assets https://www.se.com/myschneider/documentsDownloadCenter/detail?id=DE_ECOXPERT_20251008_HT_02

Quickly Find Products, Ranges, and Documents With These Shortcuts Issue Partners often search for product ranges, tools, or documentation using long names, which can make searches less efficient. mySchneider supports a wide set of acronyms that speed up the search process and provide more accurate results. This post provides a complete list of useful acronyms you can type directly into the mySchneider search bar. Why Use Acronyms? Using acronyms in mySchneider helps you: ✔ Find the right product or range faster ✔ Access documentation and software more efficiently ✔ Improve search accuracy, especially across EcoStruxure offers Product Line EcoXpert Program Environment mySchneider Cause Partners may not be aware that mySchneider supports a wide range of predefined acronyms across products, ranges, and documentation. When full names are used instead of these shortcuts, the search can return broader or less‑precise results. This can lead to slower navigation or difficulty locating the exact item needed, especially for complex EcoStruxure offers with long product names. Resolution Refer to the guidance in FAQ to learn how to use acronyms in the mySchneider search bar and quickly access the correct products, ranges, and documents.

What They Are, Why They Matter, and How to Download Files Issue Partners sometimes struggle to locate individual software assets or understand how software packages work in mySchneider. This often leads to confusion when searching for specific files, updates, or installation content. This post explains what a software package is and how to retrieve full packages or single assets. Product Line EcoXpert Program Environment mySchneider (Web Platform) Cause The mySchneider platform groups multiple related software assets—such as updates, firmware, and documentation—into unified software packages. Partners may experience confusion if they expect to find standalone files directly, are not familiar with the package structure, or overlook that certain assets can only be accessed from within the full package view. Resolution Use the steps below to understand how software packages are organized in mySchneider and learn how to access, open, and download both complete packages and individual assets, supported by the referenced how‑to guide and FAQ slides (6, 7, and 8).   How to access and download Software & Firmware https://www.se.com/myschneider/documentsDownloadCenter/detail?id=DE_ECOXPERT_20251008_HT_03

What to Do When These Sections Don’t Appear on a Range Page Issue Some partners have reported that the “Documents” or “Utilities & Firmware” tabs do not appear on a product range page in mySchneider. This can make it difficult to locate firmware, manuals, release notes, or downloadable utilities. This post explains why this happens and how to resolve it. Product Line EcoXpert Program Environment mySchneider Cause When you access a range page, mySchneider loads the Presentation section first. Other tabs—such as Documents and Utilities & Firmware—require additional time to load because of the volume of linked content (guides, firmware files, documentation libraries, etc.). Typical reasons the tabs may not appear immediately: The page has not fully finished loading Cached or outdated browser data is preventing modules from displaying The browser is blocking dynamic components from rendering Resolution Follow the steps below to ensure the page loads all required content correctly and to troubleshoot the display issues that can prevent the “Documents” or “Utilities & Firmware” tabs from appearing, using the guidance shown in FAQ slide 9.

What It Means and When You Will See It Issue Partners often notice a Premium or You are Premium logo on certain assets in mySchneider and wonder what it represents or why it appears only on specific content. This post explains the purpose of the Premium logo and how it relates to EcoXpert access. Product Line EcoXpert Program Environment mySchneider Cause The Premium logo appears only on assets that require EcoXpert‑level permissions within mySchneider. Partners may see this badge when viewing content restricted to Premium access, such as specialized documentation, advanced tools, or program‑exclusive resources. If the logo appears inconsistently, it is typically because different assets have different permission levels based on the user’s EcoXpert profile, company affiliation, and assigned badges. Resolution Use the guidance in FAQ slide 10 to understand when the Premium logo is displayed and how it relates to your EcoXpert permissions and access rights.

All Tools Content Is Now Available in mySchneider Issue Partners who previously used the Tools section of the EcoXpert Extranet may wonder where these resources are located after the migration to mySchneider. This post clarifies where the content now resides and how to access it quickly. Product Line EcoXpert Program Environment mySchneider Cause During the migration from the EcoXpert Extranet to mySchneider, all Tools‑related resources were reorganized into the unified platform’s navigation structure. Partners may not immediately recognize their new location because the previous “Tools” section no longer exists as a standalone Extranet module. Instead, all tools were consolidated into the mySchneider EcoXpert Tools page, which groups the same content under a new layout and categorization. Resolution Follow the steps below to locate the former EcoXpert Extranet Tools within mySchneider and access the full list of resources from the updated Tools section. How to Access the EcoXpert Tools in mySchneider Bookmark the Direct Link For faster access, bookmark the dedicated Tools page:  https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-tools.jsp This link takes you straight to the full list of EcoXpert Tools without navigating through multiple menus.

Where to Find the Updated Product Announcement Overview in mySchneider Issue Partners who previously relied on the Product Announcement section in the EcoXpert Extranet may be unsure where to find the consolidated summary now that all content has migrated to mySchneider. This post explains exactly where to access the Digital Building Product Announcements summary. Product Line EcoXpert Program Environment mySchneider Cause With the migration from the EcoXpert Extranet to mySchneider, the Product Announcement section was reorganized. As a result, the consolidated Digital Building Product Announcements summary is no longer located in the same place as before. Partners may not immediately recognize its new location because it now sits within the mySchneider Documents Center, accessible through a direct link rather than the former Extranet navigation path. Resolution Use the link below to access the updated Digital Building Product Announcement summary directly and bookmark it for quick access in the future.  Bookmark the Direct Link To easily access the Digital Building Product Announcement summary in the future, bookmark this link: https://www.se.com/myschneider/documents/DownloadCenter/detail?Id=DB_PA_SUMMARY This link takes you straight to the consolidated view of all Digital Building Product Announcements.

How to Filter Documentation by Language Issue Partners often ask whether they can view product documents, manuals, and technical resources in their local language when browsing mySchneider. This post explains how language availability works and how to filter results to show only the languages relevant to you. Product Line EcoXpert Program Environment mySchneider Cause How Language Availability Works The default language you see in mySchneider may vary based on: Your profile settings Your country Available translations for the product or document If a document exists in multiple languages, mySchneider will display the correct options automatically. Resolution Follow the steps  to filter documents by language in mySchneider and ensure you can quickly access manuals and resources in your preferred local language using the guidance shown in FAQ.

Issue Partners often report difficulties finding all the technical documentation from all products composing a system (ex: Building Management System with EcoStruxure Building Operation, SpaceLogic RP-C Controllers and Automation Servers etc…). Information can appear scattered across multiple locations, making it time‑consuming to search and download. Product Line Building Management System Environment mySchneider Cause Technical documentation for a system typically spans many categories—software files, automation server content, controller documentation, guidelines, release notes, and more. Without a single consolidated access point, partners may need to search manually across different repositories, which increases the risk of missing information or retrieving the wrong version. Resolution The System Pack is the one-stop destination for all technical documentation related to Software and all related controllers for a given version.   Whether they need to design, select, install, deploy, engineer, service, or validate, System Pack gives EcoXperts streamlined access to the information that matters.   Each System Pack will include: •Specification Sheets •User Guides •Instruction Sheets •Architecture Guidelines & TVDAs •Product Announcements •Release Notes •Relevant Software Packages   Designed for efficiency, the System Pack ensures partners can access everything they need individually or in bulk, reducing time spent searching and helping maintain project consistency and version accuracy.   First release In the coming month it will be expanded to PMS, EMS, Fire and Security! System Pack: EcoStruxure Building Management System v7.1