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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1931 Posts | First Used: 2018-09-06

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Label: "EcoStruxure Building Operation" Show all articles

Automation Server Password policy configuration grayed out

Issue The automation server password policy is grayed out making it unavailable to make configuration changes. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Workstation Building Operation Automation Server Premium   Cause When an Automation Server is attached to an Enterprise Server, all of the password policy configurations are inherited from the enterprise server. Therefore the AS settings cannot be changed.  Resolution The password policies of the Automation Server must be administered from the ES when it is connected to an Enterprise Server.   In order to make changes to the password policy settings in the Automation Server directly, it must be detached from the Enterprise Server. Note: For EBO V 1.9.X and lower, the password policy settings can be located under Control Panel > Security and Communication > Security settings area. For EBO 2.0.X and higher, the password policy settings can be located under Control Panel > Security and Communication > Password policy.
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Product_Support
‎2018-09-10 01:56 PM

Last Updated: RandyDavis Champion ‎2022-06-01 12:10 PM

Labels:
  • EcoStruxure Building Operation
3802 Views

WebHelp Access Error: “This topic contains privileged information”

Issue When accessing EBO Webhelp, users receive the message: “This topic contains privileged information” even though they believe they should have access. Product Line EcoStruxure Building Operation Environment Building Operation WebHelp Cause The credentials used do not have the required access rights for the requested topic. Access permissions for Building Operation help pages are managed by the Buildings Exchange team. Resolution   To resolve this issue: Contact the Buildings Exchange Support team at: ExchangeSupport@schneider-electric.com Include the following details in your email: The email address you use to log in The specific page or topic you are trying to access Any additional context about the issue
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Product_Support
‎2018-09-10 01:52 PM

Last Updated: CraigEl Champion ‎2026-01-06 04:49 PM

Labels:
  • EcoStruxure Building Operation
2352 Views

How to understand the SNVT nvoAlarmStatus in TAC Xenta 151-D

Issue In the TAC Xenta 151-D, the nvoAlarmStatus handles the test of the dampers, but the translation of the status is not documented Environment TAC Xenta 151-D Cause nvoAlarmStatusis used to report the actual status of the fire damper tests. Resolution nvoAlarmStatus is a SNVT_state with the use of the following bits: nvoAlarmStatus.bit0 = 1   OBJECT1_CLOSE_TIME_TOO_LONG    nvoAlarmStatus.bit1 = 1   OBJECT1_CLOSE_TIME_TOO_SHORT   nvoAlarmStatus.bit2 = 1   OBJECT1_OPEN_TIME_TOO_LONG     nvoAlarmStatus.bit3 = 1   OBJECT1_OPEN_TIME_TOO_SHORT    nvoAlarmStatus.bit4 = 1   OBJECT2_CLOSE_TIME_TOO_LONG    nvoAlarmStatus.bit5 = 1   OBJECT2_CLOSE_TIME_TOO_SHORT   nvoAlarmStatus.bit6 = 1   OBJECT2_OPEN_TIME_TOO_LONG     nvoAlarmStatus.bit7 = 1   OBJECT2_OPEN_TIME_TOO_SHORT    nvoAlarmStatus.bit8 = 1   OBJECT1_SET_CLOSE_TIME_FAILED nvoAlarmStatus.bit9 = 1   OBJECT1_SET_SELFTEST_OK        nvoAlarmStatus.bit10 = 1  OBJECT1_SET_SELFTEST_FAILED    nvoAlarmStatus.bit11 = 1  OBJECT2_SET_CLOSE_TIME_FAILED nvoAlarmStatus.bit12 = 1  OBJECT2_SET_SELFTEST_OK        nvoAlarmStatus.bit13 = 1  OBJECT2_SET_SELFTEST_FAILED     
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Product_Support
‎2018-09-06 08:38 AM

Labels:
  • EcoStruxure Building Operation
  • TAC Vista
1191 Views

Adding IO Software Points to an AS-B

Issue User unable to find means to add I/O points for an AS-B in workstation Environment Automation Server Basic Cause User not selecing the AS-B-XX onboard IO object Resolution In the system tree browse to the IO Bus/AS-B-XX onboard IO Right click on the object and select New/Input or Output Point Select the type of IO and continue creating the IO point.
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Product_Support
‎2018-09-10 01:52 PM

Labels:
  • EcoStruxure Building Operation
2170 Views

Modbus communication, Intermittent or unstable after upgrading

Issue 3rd party Modbus RTU devices go offline or have unstable value transfer after upgrading to version 1.7.1 or above Product Line EcoStruxure Building Operation Environment Detected in version 1.7.1 or above. Automation Server Modbus RTU (RS485) interface Cause The performance of the Modbus RTU interface was improved in version 1.6 and further in version 1.7. This improved performance can make the Modbus Master in SmartStruxure too fast for some third party Modbus RTU devices, and they may be unable to handle the faster polling rates the newer software can provide. Resolution In the Modbus Master Network there are various settings that can be changed to allow it to compensate for slower devices. The settings in this screen shot shows example settings that may be suitable for slower devices or problem networks.   Increasing the Transmit Guard bits from the default of 2 allows more time after one packet before the next packet will start transmitting on the bus. This is useful both for slow responding devices, devices that take longer to turn off their Transmit driver as well as networks that have a high capacitance due to poor cable selection. The Receive timeout (ms) is the length of time the master will wait to receive a response. Decreasing this from the default of 2000 mS (2 Seconds) can often improve network communications, by not waiting too long for a device that may not be responding or offline will improve the overall network operation. By default there is 0 delay between polling the points, by introducing a delay in the Point Poll Delay (ms)  it allows slower devices to handle the data polls from the interface. This is a key setting for slower devices that cannot keep up with the faster polling from the latest Automation Servers and most 3rd party devices will require a value greater than 0. The Silence Characters do not usually need changing in an upgrade, but they can be used to help with poor installations where there is high capacitance in the cabling or poor grounding, this can often be used with lower baud rates on problem sites. The default Poll Duty Cycle is usually appropriate for most installations and is not affected by the upgrades, but can be adjusted if required to match 3rd party devices. In V3.x the same settings apply and the screenshot now looks like this:
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Product_Support
‎2018-09-10 10:25 AM

Labels:
  • EcoStruxure Building Operation
14017 Views

StruxureWare ETL tool locks up or takes a long time while loading sources

Issue The ETL job configuration tool freezes when running the load sources task under the mappings tab. Product Line EcoStruxure Building Operation Environment Extract Transform Load Administration Tool (ETL) Power Manager for SmartStruxure EcoStruxure Web Services (EWS) Enterprise Server Automation Server Cause The ETL default HTTP query size is set to 10 which in some cases can impact the performance of the tool. Resolution Make sure that you read through Energy Expert (Power Manager for SmartStruxure): Best Practices. This article will provide a lot of tips to avoid issues or improve system performance. ETL locks up while loading sources Adjust the HTTP query size to a higher value. This will reduce the number of queries between ETL and the SBO Server. Close ETL. Go to the location where ETL is installed. The default path is C:\Program Files\Schneider Electric\ETL X.X (SBO to PME). Under the Jobs folder there is a project file named "JOB_ETLProjectName.xml". Open this XML file with a text editor. Search for the setting called "ContainerQueryBatchSize". It is set to 10 by default, change it to 100 and save the job. Open the ETL user interface again and try running the Load Sources task. The folder count at the bottom of the screen will increase slower then before because each call is gathering ten times as much data. Note: If the ETL tool locks up again with the query size set to 100, try other values until it is able to complete the task such as 50, 25, etc. ETL takes a very long time to load sources When dealing with very large systems it can take hours for ETL to search through the entire database for all trends. To help reduce the searching time filters can be created to restrict what is exposed to EWS. Go to the System folder EcoStruxure Web Services > EWS Server Configuration. Click on the Filter Hardware Folder tab. Under the "Filter Hardware Folder by Path" section, click on the green addition symbol. In the pop up window, name the path filter and click create. Select the newly created filter path and click on the edit symbol. Enter the path of the folder or item in the database that you want to exclude from EWS. Click Okay. Note: All filter paths created here will NOT be searched by the ETL tool. Save changes. Once the ETL tool has loaded sources and the project has been created, the EWS filters may be removed.
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Product_Support
‎2018-09-10 04:16 AM

Last Updated: CraigEl Champion ‎2022-08-08 05:56 PM

Labels:
  • EcoStruxure Building Operation
4451 Views

BACnet MSTP End‑of‑Line Termination: When and Why to Use 120‑ohm Resistors

Issue Clarification is needed on where to apply end‑of‑line (EOL) termination resistors in BACnet/MSTP networks and how termination affects communication, including behaviour on very short RS‑485 trunks. Product Line EcoStruxure Building Operation, TAC IA Series Environment BACnet/MSTP (RS‑485) communication trunks in building automation systems. Cause Incorrect or missing termination causes impedance mismatches at the ends of an RS‑485 trunk. When a differential signal reaches an unterminated or mismatched end, part of the waveform reflects back along the cabling. These reflections can overlap with the active signal and cause: bit corruption higher CRC error counts token passing instability devices intermittently dropping offline The behaviour occurs because RS‑485 cable has a characteristic impedance of about 120 ohms. Without termination that matches this impedance, signal energy cannot be absorbed at the end of the line and instead reflects toward the source. Resolution Install one 120‑ohm resistor at each physical end of the MSTP/RS‑485 trunk. Guidelines Use a proper daisy‑chain topology. Terminate only the two end devices on the trunk. Intermediate devices must not have termination enabled. Follow device‑specific guidance for shielding and biasing. How termination assists communication Termination improves signal quality by: matching line impedance to absorb the signal preventing waveform reflections stabilising differential voltage levels reducing ringing and electrical noise improving receiver sampling and lowering error rates Additional notes for very short trunks On very short RS‑485/MSTP segments (for example, below 3–5 metres), termination can behave differently and may sometimes reduce overall signal quality. Why this can occur Minimal reflections Short cable lengths do not behave as full transmission lines, so natural reflections are very small and decay quickly. Termination provides little benefit in these cases. Increased line loading Two 120‑ohm terminators in parallel result in a 60‑ohm load. On extremely short runs, this load can: reduce differential voltage margins weaken the signal artificially lead to occasional CRC errors or token passing instability When this becomes noticeable very short physical cable distances high baud rates (e.g. 76.8k or 115.2k) low‑power RS‑485 transceivers multiple terminators mistakenly applied on the same segment Best practice Even on short network segments: maintain termination at the true ends of the trunk ensure only two terminators are present remove any extra device‑level or automatic terminators that may have been left enabled If performance issues persist, reviewing termination on short trunks is a valid troubleshooting step, as unnecessary loading is a common field issue.
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Product_Support
‎2018-09-06 02:57 PM

Last Updated: CraigEl Champion ‎2026-02-16 05:19 PM

Labels:
  • EcoStruxure Building Operation
  • TAC IA Series
9130 Views

Setting up the override value to show the damper feedback on an i2/B3 866-V

Issue Setting up the override value to show the damper feedback on an i2/B3 866-v Product Line Andover Continuum, EcoStruxure Building Operation Environment i2/B3 866-V Plain English Script Cause Activate the damper position feature in the 866-V. Resolution SBO: See this video on creating a program that calculates damper feedback position.  Also reference the article How to show damper feedback for an i2/b3 866-V which describes what needs to be done to show damper position and calibrate the damper. Sample objects, code and images showing configuration are supplied.   Continuum: There is a description in the 866-V installation manual on how to activate the damper position feature, but there are some additional pieces of information that this article has been created to address. This was initially to just get the feature working as mentioned in the next section below. Getting the damper feedback operational: Once the end stops are determined initially during the Learn process, the controller can then determine the position of the damper. Create a PE program to set the DamperOutput LCDState = Disabled and back to Enabled in the next line. This will run through its stroke to determine the end stops. ‘Example program named "damperstate" Fall thru, auto start ‘a 2 line program to initialize the stops Line 1 Set damper LCDstate to disabled goto 2 Line 2 Set damper LCDstate to enabled stop To run from the command line Run damperstate Note that the Feedback will not start working until the Damper has gone full stroke in both directions. This will take several minutes. Set the damper point to on or –on depending on the position so it will move Print Damper OverrideValue from a command line or display it on a listview of the damper output after adding the overridevalue column Self Calibration - The LCDState toggle actually activates the "self calibrate" process. It doesn't just enable the feature. It is necessary to know this because you will need to activate the self calibration again whenever the damper is manually moved using the red actuator clutch release button. Using the clutch can cause the damper position to be reported incorrectly. Periodic re-calibration should be as a part of normal procedure for the controller. Once the clutch is used, the damper position will still report, but the value may be incorrect. Re-calibrate recommendation- Use a PE program that recalibrates the damper (i.e. LCDState as mentioned in Section A) on manual command by the service technician on a power cycle or at the end of an occupancy period. Note: For controlling the Damper motor output create an Infinity Output point of type Triac on Channel 1. It can then be opened / Closed like any other Triac output with the use of On, -On or Off commands
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Product_Support
‎2018-09-07 02:27 AM

Last Updated: ContentModerator Explorer ‎2025-08-11 03:57 AM

Labels:
  • Andover Continuum
  • EcoStruxure Building Operation
4129 Views

EcoStruxure ETL tool error loading tags from extract task

Issue Performing Load Sources in the EcoStruxure ETL tool causes errors with the following headers:   There was no endpoint listening at http://localhost:8080/EcoStruxure/DataExchange that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. The HTTP request is unauthorized with client authentication scheme 'Digest'. The authentication header received from the server was 'Digest realm="ews@SxWBM",qop="auth",nonce="AEEE5A9347E49ECADC753B5AA17EECE0",OPAQUE="5B4718"'. Product Line EcoStruxure Building Operation Environment EcoStruxure Energy Expert (formally Power Manager) Enterprise Server Automation Server Cause The EBO EWS Extract Task settings are incorrect in regards to the EcoStruxure ES or AS that it is trying to access.    There was no endpoint listening at... This error is due to the use of the incorrect port numbers in the EWS Web Service URL.   The HTTP request is unauthorized with client authentication scheme 'Digest'... This error is due to the use of the incorrect admin Username and/or Password.  Resolution The settings of EBO EWS Extract Task need to be verified and corrected.    Click on the Tasks tab in the ETL tool and select the "EWS Extract Task". The extract task settings will be displayed on the right side of the screen.                                                                               Verify that the port number in Web Service URL address corresponds to the port number being used by the ES or AS  Verify that a valid Username and Password has been entered into the EWS Web Service User Name and Web Service Password fields. 
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Product_Support
‎2018-09-10 07:10 PM

Last Updated: RobertAndriolo Champion ‎2022-10-09 06:21 PM

Labels:
  • EcoStruxure Building Operation
4856 Views

How to change the Baud Rate of a field bus (Infinet or Bacnet MSTP) when there is an Infilink or B-link on the network

Issue How do I change the Baud Rate of a field bus (either Infinet or Bacnet MSTP) if there is either an Infilink or B-link on the network? Product Line Andover Continuum, EcoStruxure Building Operation Environment Infinet BACnet Cause The Infilink and B-link must have their baud rate set manually. Resolution All Infinet or Bacnet B3 controllers autobaud on initial startup or when the fieldbus commport is changed from the parent controller's commport editor. The Infilink and B-link must have their baud rate set manually. The proper procedure to change the fieldbus baud rate is to first go to the commport editor and change the fieldbus baud rate. At this point a message is sent to all field bus controllers to change their baud rate. They will all change immediately, however the Infilink and B-link have not yet changed, so the bus will now be in a confused state and there will be offline issues. The next step is to go to the Infilink or B-link repeater and manually change the baud rate to the new setting. At this point the network should work normally, however if the procedure is not followed there may be network issues where you have some controllers that are running at different baud rates causing the network to be totally shut down. If this is the case the way to resolve the issue is to make sure the Infilink or B-link repeater is set to the desired baud rate and power down or reset those controllers on the network so that they will all synch up to the correct Baud Rate upon power up. ** Changing many controllers A method that may help when needing to change the baud rate of many controllers is to bypass the b-link Connect segment 1 of the b-link directly to the BCX comm port and change the baud rate Reconnect the B-link and verify the controllers are now online, repeat the baud change if necessary. Repeat this process for each segment You may still have some isolated controllers that need to be powered off/on. Related: BACnet bCX MSTP network loses communication when a b-Link is added or removed
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Product_Support
‎2018-09-07 12:59 AM

Last Updated: CraigEl Champion ‎2022-08-08 06:10 PM

Labels:
  • Andover Continuum
  • EcoStruxure Building Operation
5539 Views

Version compatibility between StruxureWare Building Operation Technician Tool and servers

Issue Is a certain version of Technician Tool Mobile Application compatible with all versions of StruxureWare Building Operation? Product Line EcoStruxure Building Operation Environment Building Operation Technician Tool Automation Server Enterprise Server Cause The Technician Tool will always be backwards compatible, meaning that the latest version of the tool will work with any version of SBO. Older versions of the Technician Tool may not work with a newer version of SBO. Resolution Please note: Mobile experience to be replaced with EcoStruxure™ Building Operation v2.0 WebStation. For further information, please refer to Notice of Withdrawal of the Building Operation Technician Tool Always use the latest version of Technician Tool Mobile Application when possible, as that will work with all SBO versions.
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Product_Support
‎2018-09-06 08:37 AM

Last Updated: ContentModerator Explorer ‎2025-09-25 03:23 AM

Labels:
  • EcoStruxure Building Operation
2276 Views

EcoStruxure Energy Expert. (Formerly Power Manager) licensing access issue

Issue When attempting to access the dashboard URL via the web browser or in SBO Workstation, the following message is displayed. Product Line EcoStruxure Building Operation, EcoStruxure Energy Expert Environment Power Manager 1.2 and newer Power Manager Expert 8.1 and newer Building Operation Workstation Cause A Power Manager 1.2 or newer system running a permanent license allows the user to a log into the Management Console, manual authentication URL, and through the EWS interface in SmartStruxure Workstation. After upgrading to the latest version of Power Manager this access no longer works. The Ports match in License Manager and FlexNet and this site has previously worked. The cause to this issue is that the URL being used has changed starting in PME 8.1. Resolution This issue is due to a change made in the dashboards URL starting in Power Manager 1.2 / Power Manager Expert 8.1. The URL needs to be changed by replacing "Web" with "Dashboards" in the URL found in the EWS link settings or when logging in directly with a web browser.    Example: http://XXXX/SystemDataService/Auth/LogOnWithMultiuseAuthToken?RedirectUrl=http%3a%2f%2fFS2%2fWeb%2f%3fDisplayEmbedded%3dTrue&multiuseAuthToken=11324... http://XXXX/SystemDataService/Auth/LogOnWithMultiuseAuthToken?RedirectUrl=http%3a%2f%2fFS2%2fDashboards%2f%3fDisplayEmbedded%3dTrue&multiuseAuthToken=11324...   Also in the newer versions of Power Manager, there is a limit regarding what can be accessed in PME when using a Power Manager license. In Power Manager 1.2 and on you can access: /Reporter /Dashboards /Trends /HierarchyManager /RateEditor and use the integration toolkit to get into SBO if necessary. Power Manager is now known as EcoStruxure Energy Expert.
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Product_Support
‎2020-12-09 05:45 AM

Labels:
  • EcoStruxure Building Operation
2707 Views

Error during the SQL Configuration step for EBO WebReports (v1.8)

Issue The following error is generated during the SQL Configuration step for 1.8 Reports Server Product Line EcoStruxure Building Operation Environment WebReports Installer Cause This can happen for various reasons: Possible cause 1 The Microsoft .NET Framework installation is damaged after installing Microsoft SQL Server. Possible cause 2 In one of the steps during SQL installation, we have to configure NT AUTHORITY\SYSTEM. If user fails to change this and move ahead with default user then create database step would fail. Possible cause 3 The operating system is not using English as its selected language. Resolution Solution 1 Quit the WebReports Installer Package Remove/reinstall or repair .NET Framework 4.5 (Available from Microsoft .NET download site or direct download - WebInstaller - OfflineInstaller) Repeat the installation of WebReports Solution 2 Set the SQL server service log on properties to "Local System" (NT AUTHORITY\SYSTEM) Restart the SQL server service Repeat the installation of WebReports Solution 3 Replace the WebReports OS with an English version of Windows. 
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Product_Support
‎2018-09-11 11:52 AM

Last Updated: GavinHe Champion ‎2023-04-25 07:11 AM

Labels:
  • EcoStruxure Building Operation
4641 Views

Email/SMS addresses to send alarms directly to a cell phone

Issue What address to use to email/SMS alarms from a SmartStruxure Server, Xenta controller, or Vista to a cell phone Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Automation Server Enterprise Server Email, SMS, Text Alarms Cause Vista and SmartStruxure are only capable of sending out SMTP email alarms; however, it can accomplish a "paging" or SMS functionality by sending emails to mobile providers' default email addresses. Resolution For the following services use: T-Mobile 0123456789@tmomail.net Virgin Mobile 0123456789@vmobl.com Cingular 0123456789@cingularme.com Sprint 0123456789@messaging.sprintpcs.com Verizon 0123456789@vtext.com Nextel 0123456789@messaging.nextel.com AT&T 0123456789@txt.att.net 0123456789 = the 10 digit cell phone number When setting up the "From" email address in the Server Setup, it needs to have an @xyz.com for example, at the end of the from address to allow the text message to go through. Note that these addresses could change and you should consult your service provider for details.
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Product_Support
‎2018-09-06 02:45 PM

Last Updated: DavidFisher Champion ‎2019-08-28 06:21 AM

Labels:
  • Andover Continuum
  • EcoStruxure Building Operation
  • TAC INET
  • TAC Vista
4424 Views

Power Over Ethernet with Andover Continuum Controllers

Issue While Continuum controllers and EcoStruxure controllers do not utilize Power over Ethernet (POE), can plugging in a Continuum or EcoStruxure controller into a POE switch damage either the POE port or the controller? Product Line Andover Continuum, EcoStruxure Building Operation Environment PoE Ethernet Cause Controllers must be installed on a subnet served by a POE switch. Resolution According to the IEEE standard, a POE switch shall determine if the connected device is POE capable before turning on the power. The detection if a connected unit is POE capable is done by measuring the resistance between the pair #2 - #3 and pairs #1 - #4. On a POE capable unit the resistance is 25kohm, with some tolerance. If it is lower or higher it is not considered to be POE capable. As there are no Continuum or EcoStruxure ethernet controllers that apply a 25K ohm load, a properly functioning switch port will not enable PoE power and the device will not be damaged. Find information on the PoE standard in the Fundamentals of Power Over Internet (PoE) PDF
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Product_Support
‎2018-09-07 01:26 AM

Last Updated: mroche1 Explorer ‎2022-05-18 09:10 AM

Labels:
  • Andover Continuum
  • EcoStruxure Building Operation
2319 Views

LON Communication Throttling in MNL‑800 Controllers

Issue Excessive LON network traffic can overload communication capacity, leading to LON communication delays or errors. Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series MNL‑800 controllers Building Operation Automation Server / ASP LON networks I/A Series R2, AX, and N4 JACE LON networks Cause Output (NVO) SNVT values are transmitted too frequently, often more frequently than operationally required. Improper configuration of NCI timing objects (Send Heartbeat, Receive Heartbeat, Minimum Out Time, Minimum Propagation Time) can also lead to excessive traffic. Resolution   Several NCI (configuration) objects control how the controller sends and receives LON data. Correct tuning prevents network saturation. 1. Send Heartbeat NCIs (nciSndHeartBeatA/B/C/D) Each NVO is assigned to one Send Heartbeat group. This value determines the periodic transmission interval for each bound output. 2. Receive Heartbeat NCIs (nciRcvHeartBeatA/B/C/D) Each NVI is assigned to one Receive Heartbeat group. If an NVI does not receive a value before the timeout, it reverts to its default value. 3. Minimum Output Time (nciMinOutTime) Regulates how frequently consecutive NVO values are sent. Critical rule: The number of bound NVOs × nciMinOutTime must be less than the shortest Send Heartbeat value. Example: If Heartbeat = 120 seconds NVOs bound = 60 → nciMinOutTime must be < 2 seconds Recommended guideline: nciMinOutTime = (Shortest Send Heartbeat) / (2 × Number of bound NVOs) 4. Minimum Propagation Time (nciMinPropTm) Prevents rapidly changing NVOs (e.g., temperatures) from flooding the network. Typical setting: 1–5 seconds Additional Reference More detail is available in WorkPlace Tech Tool 4.0 Engineering Guide (F‑27254), Chapter 6 (installed with Workplace Tech and also available in the WorkPlace Tech Software Package on mySchneider.)
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Product_Support
‎2018-09-06 02:39 PM

Last Updated: CraigEl Champion ‎2026-02-24 04:31 PM

Labels:
  • EcoStruxure Building Operation
  • TAC IA Series
2933 Views

Unable to reset b3 flash circuit breaker to continue backing up to flash.

Issue StatusBackup "State" system variable is not able to be manually changed and attempting to set this variable to Enabled produces a script error instead of resetting the flash circuit breaker. Product Line EcoStruxure Building Operation Environment Building Operation v1.8 and below. b3/i2 Controllers Cause Feature to reset flash circuit breaker was not implemented in the earlier versions of Building Operation Resolution A new feature to reset the flash circuit breaker was implemented in Building Operation v1.9 to address this issue. The b3 BACnet Device Memory on-line help topic shows how this is manually reset from the WorkStation in the Device menu.
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Product_Support
‎2018-09-06 08:35 AM

Last Updated: RobertAndriolo Champion ‎2019-06-18 08:37 PM

Labels:
  • EcoStruxure Building Operation
2018 Views

TGML graphics to display "OFF" and "ON" instead of "0" and "1"

Issue TGML graphics to display "OFF" and "ON" instead of "0" and "1" Product Line EcoStruxure Building Operation, TAC Vista Environment TGML Graphics Editor Cause Data in the Vista database is stored as 0,1 but may be displayed using paired texts. Those paired texts can be set to show up on the graphic, or a unique conversion can take place in TGML. Resolution If you use default snippets that come provided with the editor, you have the option of displaying a value with either NumericPresentation or TextPresentation. The only real difference between the two is that TextPresentation defines the binding's behavior format as "Presentation" rather than "None." This will only display built in presentation formats -- an alarm state will show up as "Alarm" or "Normal" -- or if you've defined paired text within a binary point in the Vista database, that will show up instead of (0,1). This does not, however, explicitly give you the option from within the Graphics Editor to convert decimal values into text. The example TGML code below describes how to take a value that is showing up as "0" and "1" and make it read instead as "OFF" and "ON." <Text>Value   <Bind Attribute="Content" Name="Value">     <ConvertValue SignalEqualTo="0" AttributeValue="OFF"/>     <ConvertValue SignalEqualTo="1" AttributeValue="ON"/>   </Bind> </Text> Cut and paste this TGML code into the editor's Source view to view it in the editor. Just be sure to paste it between the opening tag and closing tag. If all you see in the Source view is one self-closing tag, that is because the page is empty. Either add separate opening and closing tags, or go back to Design view and add one object to the page to automatically split them.You can see here that a Text object has a binding associated with it. That binding's target attribute is "Content" because this will alter the content of the Text. (We could also change the text's stroke color, background color, font size, position on the page, etc., by changing our binding's target attribute.) ConvertValues underneath the binding tell the binding how to alter the Text's content. A SignalEqualTo 0 will write "OFF" to the content and a SignalEqualTo 1 will write "ON" to the content. The number of ConvertValues is not limited to only two. There could be a third one to say that a value of 2 should read "STANDBY."
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Product_Support
‎2018-09-06 02:34 PM

Last Updated: DavidFisher Champion ‎2019-06-05 01:26 PM

Labels:
  • EcoStruxure Building Operation
  • TAC Vista
4032 Views

Communication issue with Xenta devices

Issue The communication with TAC Xenta controllers is slow or inconsistent Product Line EcoStruxure Building Operation Environment TAC Xenta LonWorks communication Cause The Non group receiver timer is not properly set. Every device has a timer called Non group receive timer. The Non group receive timer is used to make sure that a re-sent Lon package will not be treated as a new message and to determine when a receiver buffer can be released. It is used in Acknowledged, Repeated and Request/Response transactions, but not in Unacknowledged ones. If this timer is set too low, a re-sent package, like Unacknowledged repeated message, may be treated as new messages, that will be sent on to the application. The communication buffers will not be released until the timer has expired. If the timer is set too long, that may result in the device running out of buffers, and new messages will not be received during this time. If a device has many SNVTs or TACNV’s being transferred there may be a need to increase the value of the Non group receiver timer. The default value for a programmable Xenta device is 768 ms. Resolution Change the Non group receive timer of the Xenta devices. The default value for a programmable TAC Xenta device is 768 ms. The recommended timer values are:   Number of network variables Non group receive timer value < 50 768 ms (default) 50 – 100 1024 ms > 100 1536 ms     The default value for the AS and AS-P  is 8,092 ms. There is no need to change that value.
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Product_Support
‎2018-09-10 01:01 PM

Labels:
  • EcoStruxure Building Operation
2643 Views

How to show damper feedback for an i2/b3 866-V

Issue Existing documentation for showing damper feedback and provide damper calibration is applicable only for Continuum and the same steps will not work in SmartStruxure. Product Line EcoStruxure Building Operation Environment SmartStruxure i2866-V b3866-V Cause Damper feedback and calibration for these controllers do not work the same in SmartStruxure as they do in Continuum. Resolution The correct damper feedback can be shown, but will require a script program to correctly calculate this and then write this back to an Analog_Value. Unfortunately, it is not possible to bind directly to the "LCD State" attribute to be able to toggle this (and the damper calibration feature) from within a Script Program. For now, toggle this attribute of the Damper Output manually from "enabled" to "disabled" and back. This will set the damper to drive closed fully, then open fully, then to about 75%. After this is calibrated properly the "Override Value" attribute in the Damper Output will update with likely a very large and strange-looking number. To convert this to something usable, multiply this value by 100 to give a percentage open value. See Zip file with XML code and screenshots of the configuration with notes. Either import supplied XML file into b3866-v or create below objects: Create DamperOutput as a multistate output. Assign to channel 1. Create DamperPos AnalogValue. Create Script Program Damper_Position and input code as shown in image. This will be a looping program. Bind DamperOverrideValue to the OverrideValue attribute of the Damper Output and DamperPosition to the DamperPos AnalogValue we created earlier. See image for details. After the points and program is created and the damper calibrated, you should see the DamperPos AnalogValue update with a live representation of the current Damper Position.
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Product_Support
‎2018-09-06 08:17 AM

Last Updated: ContentModerator Explorer ‎2025-08-11 03:58 AM

Labels:
  • EcoStruxure Building Operation
3196 Views
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