WorkStation object symbols appear blank after clearing application data

[CraigEl]

Issue

Object symbols and System Tree icons for programs, devices, and other items appear blank in WorkStation after clearing temporary memory or application data. Reinstalling WorkStation alone does not restore the icons.

System tree with Icons missing

Product Line

EcoStruxure Building Operation

Environment

• EcoStruxure Building Operation WorkStation
• Windows OS user profile (AppData)

Cause

WorkStation cache and application data located in the Windows AppData directory were manually cleared, which removed required files. All installed WorkStation versions share the same cache, so partial uninstall or improper cleanup can result in missing icons and inconsistent behaviour.

Resolution

Uninstall all installed versions of EcoStruxure Building Operation WorkStation, then fully clear the WorkStation cache before reinstalling:

1. Close WorkStation
2. Uninstall all installed versions of WorkStation
3. Navigate to: %AppData%\Schneider Electric EcoStruxure\Building Operation\
4. Delete the WorkStation folder
5. Reinstall the required WorkStation version(s)

All WorkStation versions share the same cache, so removing all versions and clearing the cache is required to resolve the issue. After completing these steps, the object symbols and System Tree icons are restored and WorkStation functions normally.