Issue
The Unlock button in the WorkPlace Tech Purchasing Software is grayed out, preventing entry of the software unlock code.
Product Line
TAC IA SeriesEnvironment
WorkPlace Tech Tool software release 5.7 or later
Cause
The WorkPlace Tech Purchasing Program was exited incorrectly.
When the program is closed using the X button instead of the Done button:
- Registry entries do not update correctly
- File information associated with licensing is not saved
- The application cannot complete the unlock process, causing the Unlock button to remain disabled
Resolution
- Reopen the WorkPlace Tech Purchasing Program.
- Select the same options used when the original unlock code was generated.
- Complete the process again.
- This time, close the Purchasing Program using the Done button rather than the X button.
- This ensures registry and licensing information is properly written to the workstation.
- The Unlock button should now be active, allowing entry of the unlock code.
