Issue
Server modifications such as adding a new top server, cloning a server, or detaching a server in a Building Advisor-connected environment may require removal of existing Cloud Agent components before proceeding.
Product Line
EcoStruxure Building Advisor, EcoStruxure Building Operation
Environment
- EcoStruxure Building Operation
- EcoStruxure Building Advisor
- Cloud Agent
- Cloud Connectivity (Cloud Plugin)
Cause
Cloud Agent applications and related files remain installed on the system prior to performing server changes.
Resolution
Before adding a new top server, cloning a server, or detaching a server connected to Building Advisor, disable Cloud Connectivity (Cloud Plugin).
Verify that Cloud Agent is not installed before proceeding. If Cloud Agent is installed, perform a complete removal of all Cloud Agent-related applications and directories.
- Open Add or Remove Programs.
- Search for Agent and uninstall the following applications if present:
- Schneider Electric EcoStruxure Building Operation Cloud Agent
- Schneider Electric EcoStruxure Building Operation Certificate Agent
- Schneider Electric EcoStruxure Building Operation Update Agent
- EcoStruxure Foresight Operation Cloud Agent Software Administrator
3. Navigate to the C:\ProgramData\Schneider Electric EcoStruxure directory and delete the following directories:
- Building Operation CDA Agent
- Building Operation Cloud Agent
- Building Operation Cloud Certificate Agent
- Building Operation Update Agent
4. Clear the Recycle Bin.
