Issue
- Customer requires CMOS battery replacement information for an AD v3.
- Official replacement kit unavailable.
- Need an approved or compatible alternative.
Product Line
EcoStruxure Building Operation
Environment
Advanced Display v3 (ADv3)
Warning
Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source.
Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Cause
The issue is caused by depletion or failure of the CMOS/BIOS battery in Advanced Display (AD v3) units. When the battery can no longer maintain BIOS settings and system clock information, the display generates CMOS battery errors, becomes unavailable and fails to operate as expected.
Resolution
Replace the failed CMOS/BIOS battery.
- The official replacement component is SXWADBATKIT10001 SpaceLogic Advanced Display V3 CMOS Battery Replacement Kit.
- If the kit is unavailable, a compatible CR2032 3V battery with a 2-wire Molex micro-connector may be used.
- Follow the WebHelp replacement procedure Replacing the CMOS Battery in AD v3.
- Validate that the display resumes normal operation and CMOS errors are no longer present.
