Issue
The Media Gateway Card fails to transmit panel messages to the converter used for Modbus or BACnet translation. This results in loss of communication between the Esmi Ultima fire panel and the BMS.
Product Line
ESMI Fire Detection.
Environment
- Esmi Ultima System
- Media Gateway Card (FFSULH1007)
- Integration with Modbus or BACnet
Warning
Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.
If you are unsure about any of the technical steps, or if you are not familiar with the Media Gateway Card configuration, contact Product Support for guidance before continuing.
Cause
The TCP/IP port on the Media Gateway Card is not functioning correctly, causing communication failure between the fire panel and the BMS interface.
Resolution
1. Verify Firmware Version
- Navigate to Engineer Options → System Information.
- Confirm cabling:
- LAN cable connected to Media Gateway Card LAN port.
- Check the installed firmware version.
- Expected firmware:
S794_V01.109
- Expected firmware:
If the firmware version is missing, unreadable, or outdated:
- Perform a firmware update.
- Refer to the article: Esmi Ultima Media Gateway Card Firmware Update
2. Configure Graphics / Third‑Party & VR Settings
Graphics / Third‑Party Settings
- Navigate to
Engineer Options → Configuration → Panel Module → Media Gateway Card - Select Graphics / Third‑Party Settings.
- Apply configuration values as shown in the reference images.
- Submit the settings.
VR Settings
- In the same menu, open VR Settings.
- Apply configuration values as per the reference images.
- Submit the settings.
Outcome
After completing the firmware verification and applying the required Graphics and VR settings, the Media Gateway Card should resume sending messages to the converter, restoring normal Modbus/BACnet communication with the BMS.
