Issue
After reinstalling Continuum Cyberstation, the Sentinel (security) key is not detected by the system.
Product Line
Andover Continuum
Environment
- Continuum Cyberstation
- Sentinel Security Key
Cause
The Sentinel driver may not be installed correctly or may have been blocked during installation, often due to antivirus interference or Windows account restrictions.
Resolution
-
Verify antivirus status
- Ensure antivirus software is disabled during Continuum installation.
- Reinstall Continuum if antivirus was active during the initial install.
-
Reinstall the Sentinel driver
- Locate the driver in the Continuum installation media:
\Continuum\ISSetupPrerequisites\{1F0227D8-C348-45F0-9789-1DEE3E8C5889}\Or download the latest drivers from Software Monetization Drivers and Downloads | HASP Drivers
- Run the executable to reinstall the driver.
- Locate the driver in the Continuum installation media:
-
If the key is still not recognized
- Download the SSDCleanup utility
- Run SSDCleanup to fully remove existing Sentinel drivers.
- Reboot the PC.
- Reinstall the driver from:
\Continuum\Install\Sentinel\SSDv7_xx.exe
-
Test with multiple Windows accounts
- Some Windows profiles, even with local admin rights, may have restrictions preventing the driver from accessing the USB key.
