Issue
User is unable to log in to Building Advisor and receives the error message: "Account Unavailable – Permission Required. Please contact your account administrator.". The user requires access to the platform.
Product Line
EcoStruxure Building Advisor
Environment
Building Advisor (BA) portal User account
Cause
The issue is typically caused by one or more of the following:
- The user has not been granted access to the specific Building Advisor site.
- Required permissions or roles have not been assigned by the site administrator.
Resolution
Follow these steps to resolve the issue:
- Inform the user to contact the Building Advisor Site Administrator:
- Support teams do not create or grant user access due to security policies.
- The Site Admin must add the user to the relevant site and assign permissions.
- If the Site Administrator is unknown:
- Ask the user to provide the Building Advisor site name.
- Assist in identifying the appropriate administrator.
After access is granted and the account is active, the user should be able to log in successfully.
