Unable to locate/download Security Expert Software & Firmware on the new website

[KORN]

Hello,

I am trying to download the latest Security Expert Software and Firmware
(access control system) from the Schneider Electric website, but since the
recent website update I am unable to locate the download section / file
repository for this product.

Could someone please help with the following:

1. The correct link or navigation path on the new website to download
Security Expert Software and Firmware.
2. Confirmation of whether an active support contract, partner account,
or special access level is required to access these downloads.
3. If special access is required, guidance on how to request or be
granted that access.

For reference:
- Product: Security Expert (Access Control System)
- Requirement: Latest Software and Firmware files

Thank you in advance for your help.

Best regards,
KORN

[CraigEl · Accepted solution]

@KORN searching Security Expert software firmware and then selecting the software tab should be enough.

If you cannot see them then there are a few of potential reasons:

1. The product has not been structured by the product team in your country or region.
2. These kind of assets are only available to Schneider Electric EcoXperts (partners) holding the Access and Security badge.
3. There is a problem with your mySchneider account

To resolve any of these, you will need to contact your local Schneider Electric entity.

[KORN]

Hi,CraigEI

Thank you for your support.

The issue has now been resolved with the assistance of Schneider Electric Thailand Support. It appears that the problem was related to incomplete access permission updates on my mySchneider account. I can now search for **Security Expert** and access the required software and firmware from the **Software** tab successfully.

Thank you again for your assis

tance.