Issue Accessing Software & Licenses on Schneider Electric New Website

[noman_jameel_im]

We are an authorized distributor of Schneider Electric. However, i am currently facing an issue with the new Schneider Electric website, as i am unable to download the required software and licenses.

 

[MikaelKrantz]

What do you have under "Software"?
And, the files published right now are valid to 1 of July.

[noman_jameel_im]

@MikaelKrantz I have been trying to access the software section for the past one month, but I am continuously facing this issue. Additionally, my previous posts are also not visible on the platform.

 

[BrendanHannonJSC]

A couple people at my office are having the same issue. I’m one of the only ones who actually has access to everything. It seems like their Schneider accounts don’t have the right access. We reached out and were told to contact our company admin, and they gave us his email. He works with us, and when we talked to him in person, he had no idea how to fix it or why he was even set up as the company admin.

[noman_jameel_im]

@Benji  please check and resolve my issue I'm very thankful to you. I also lost my old postes.

Thanks

[CraigEl]

@noman_jameel_im you have been told many times, nobody here on the community can assist you with mySchneider. You need to contact your local SE representative to have this resolved.