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XS/BX/RS 1000G Battery will not charge

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
midas001_apc
Cadet
0 Likes
2
165

XS/BX/RS 1000G Battery will not charge

This was originally posted on APC forums on 7/14/2012


I am not sure where the battery percentage was when I plugged it in this morning because I had not installed the software yet but I do know the display was showing three bars. Went out for about 5 hours and I come back and there are only two bars showing and the percentage was at 48%. After another two hours it was at 44%. I ran the self test and it jumped back to 58% then within 40 minutes or so it was back down to 48% and seems to be hovering there. Anybody know what the deal is with this issue? I purchased it yesterday evening.

BTW - What is the model number? The unit and box are XS1000 the sticker with the serial and model number show BX1000G, and when I open the technical window in the software it displays RS1000G.... Confused!

Thank you,

Bill S

Tags (3)

Accepted Solutions
barryware_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
165

Re: XS/BX/RS 1000G Battery will not charge

This was originally posted on APC forums on 7/16/2012


I have two of these & one 1500.

The 1000's have a brain fart from time to time. You need to:

turn it off
unplug the power cord
remove the battery
push the power on button for a few seconds
let it sit for a couple of minutes
install the battery
plug it back in to ac power

See Answer In Context

2 Replies 2
midas001_apc
Cadet
0 Likes
0
165

Re: XS/BX/RS 1000G Battery will not charge

This was originally posted on APC forums on 7/15/2012


The battery level on the screen and in the software now says 0%...

barryware_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
166

Re: XS/BX/RS 1000G Battery will not charge

This was originally posted on APC forums on 7/16/2012


I have two of these & one 1500.

The 1000's have a brain fart from time to time. You need to:

turn it off
unplug the power cord
remove the battery
push the power on button for a few seconds
let it sit for a couple of minutes
install the battery
plug it back in to ac power