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Unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
Hector_apc
Ensign
Ensign
0 Likes
4
278

Unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64

This was originally posted on APC forums on 6/23/2010


Update: I am able to reproduce the problem on another workstation, also running Windows 7 64 bit Enterprise.

I am unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64-bit using an SU1000XL. It is a standalone workstation joined to a domain.

In Device Manager I have HID device "American Power Conversion USB UPS" and under batteries I have "HID UPS battery" and "Microsoft Composite Battery".

The message is:
"The installer is unable to locate an APC battery backup connected to your computer. In order to disable native power management an APC battery backup needs to be attached.
If native power management is not disabled you may receive messages from Windows® relating to a 'battery'."

Then after cancelling, "Please check the USB connectivity between your PC and UPS before you proceed. Rolling back the installation..."

Message was edited by: Hector


Accepted Solutions
Hector_apc
Ensign
Ensign
0 Likes
0
278

Unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64

This was originally posted on APC forums on 6/23/2010


Update: I am able to reproduce the problem on another workstation, also running Windows 7 64 bit Enterprise.

I am unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64-bit using an SU1000XL. It is a standalone workstation joined to a domain.

In Device Manager I have HID device "American Power Conversion USB UPS" and under batteries I have "HID UPS battery" and "Microsoft Composite Battery".

The message is:
"The installer is unable to locate an APC battery backup connected to your computer. In order to disable native power management an APC battery backup needs to be attached.
If native power management is not disabled you may receive messages from Windows® relating to a 'battery'."

Then after cancelling, "Please check the USB connectivity between your PC and UPS before you proceed. Rolling back the installation..."

Message was edited by: Hector

See Answer In Context

4 Replies 4
BillP
Administrator Administrator
Administrator
0 Likes
0
278

Re: Unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64

This reply was originally posted by Jonathan on APC forums on 6/24/2010


Hector,

As long as you have a supported UPS, Operating System and the required APC communication cable the PCBE Agent should be able to run on a workstation type of computer. I've listed some references below which I hope could help you.

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=2682
http://www.apc.com/products/family/index.cfm?id=125

JonPro

Attachments
BillP
Administrator Administrator
Administrator
0 Likes
0
278

Re: Unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64

This reply was originally posted by Jonathan on APC forums on 6/24/2010


You're welcome Hector. It's nice to know that you got it working.

JonPro

Hector_apc
Ensign
Ensign
0 Likes
0
278

Re: Unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64

This was originally posted on APC forums on 6/23/2010


Can the business edition run standalone on the PC? I don't need a server solution.

All I need is for the box to SMTP a message to me when there is an outage.

Hector_apc
Ensign
Ensign
0 Likes
0
279

Unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64

This was originally posted on APC forums on 6/23/2010


Update: I am able to reproduce the problem on another workstation, also running Windows 7 64 bit Enterprise.

I am unable to install PCPE_2.2_en-US in Windows 7 Enterprise 64-bit using an SU1000XL. It is a standalone workstation joined to a domain.

In Device Manager I have HID device "American Power Conversion USB UPS" and under batteries I have "HID UPS battery" and "Microsoft Composite Battery".

The message is:
"The installer is unable to locate an APC battery backup connected to your computer. In order to disable native power management an APC battery backup needs to be attached.
If native power management is not disabled you may receive messages from Windows® relating to a 'battery'."

Then after cancelling, "Please check the USB connectivity between your PC and UPS before you proceed. Rolling back the installation..."

Message was edited by: Hector