UPS not able to register

[coolandy.net]

Hi,

We got the new UPS, connected it to network, tried to register it on cloud but it didn't recognise the ID and code. The same network connection connected to laptop and the internet is working fine. Tested with DHCP and Manual IP assignment but both give same result. Tested with 15 to 30 min break still same result.

[Teken]

Provide a image capture of the front and rear of the system.

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[coolandy.net]

Here is the back panel details. Please suggest

[Teken]

You may reference this APC FAQ to insure your network is properly setup:

https://www.se.com/us/en/faqs/FAQ000230321/

Using the LCD Menu on the system call out the current status of the Smart Connect connection along with the network attributes called out by this APC FAQ:

https://community.se.com/t5/Troubleshooting/UPS-Connection-to-the-Cloud-Issues/ta-p/465769

If all the action items show a proper connection to the Smart Connect Portal Service you may use the (contact APC Technical Support) link in the same reference material to have them resolve the issue.

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