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UPS 500ES does not switch on, why

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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alexshj_apc
Cadet
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3
148

UPS 500ES does not switch on, why

This was originally posted on APC forums on 8/11/2009


My UPS does'nt switch on when i press the on button, its like its dead or something. Only the surge protection outlet comes on when the unit is plugged in, but the other two outlets for backup is dead. the unit doesnt respond at all, no beeps, nothing. What seems to be wrong with it?


Accepted Solutions
Techie_apc
Admiral
Admiral
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0
150

Re: UPS 500ES does not switch on, why

This was originally posted on APC forums on 8/16/2009


Alex,

If you purchased this UPS within last three years, please contact the APC Customer Care Center at 1-800-800-4272 or http://www.apc.com/support/index.cfm to get the replacement unit under factory warranty.

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
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0
150

Re: UPS 500ES does not switch on, why

This reply was originally posted by Jonathan on APC forums on 8/11/2009


Welcome to the APC Forum Alex.

In order for us to diagnose your problem we would be needing additional information from your end.
- What is the model and serial number of UPS?
- For how long have you been using this UPS?
- Do you have another UPS of the same model wherein we could swap the batteries?

Let us try to do the following steps: while the UPS is unplug press and hold the power button. You would normally hear a short and a long beep, once you hear that long beep release the button and the UPS should go to battery. Let us know what comes up on your UPS after doing this.

alexshj_apc
Cadet
0 Likes
0
150

Re: UPS 500ES does not switch on, why

This was originally posted on APC forums on 8/15/2009


Hi, tried what you said by unplugging the UPS and pressing the button or holding it for some time. Its just dead - no response, doesnt beep or do anything. the only power available is from the 'surge protection' outlet. Removed the battery and connected a 12volt fan to it, the battery seems fine in that the fan works well. I dont have another UPS or another battery. any suggestions will be most welcome.
BTW the model is Back-UPS ES500, serial no BB0642002329

Techie_apc
Admiral
Admiral
0 Likes
0
151

Re: UPS 500ES does not switch on, why

This was originally posted on APC forums on 8/16/2009


Alex,

If you purchased this UPS within last three years, please contact the APC Customer Care Center at 1-800-800-4272 or http://www.apc.com/support/index.cfm to get the replacement unit under factory warranty.