SmartConnect SMS verification originating number

[brorob]

Does anyone know the number(s) that APC/SE sends SMS verification codes from for verification when signing into SmartConnect?  I just wasted 2 hours of my time trying to get this information from the Chat, which was very frustrating.  Why can't these support agents in chat tell me right away that they can't help instead of asking you questions (while chatting to xx other people) then 45 minutes later telling me they can't help, so send an email to this address for support.  Then I email that address and get a bounce back stating to email a different address.  Really bad support from SE..

[Teken]

The OTP is generated by a SMS system and isn’t tied to a single phone number. From past experience the sender identifier was a five digit number.

Whats the problem you’re having?

[brorob]

I work for an MSP that manages many client devices and we have some accounts that we're unable to login to because we are not receiving the SMS verification code for MFA.  We have been having this problem for a month or longer.  Not sure if our numbers have been marked as suspicious by SE since they are used for numerous accounts, or if there's just an issue with this system.  I want to change MFA to use authenticator for these accounts, but I can't login to make this change.

[Teken]

Just to be clear you’ve already tried these two action items in the FAQ:

https://community.se.com/t5/Frequently-Asked-Questions/Multi-Factor-Authentication-Frequently-Asked-...

Last recourse is to contact APC Technical Support. Let us know the final outcome and how it was resolved.

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