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Not charging battery Backups pro 1500

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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As13_apc
Cadet
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1
4327

Not charging battery Backups pro 1500

This was originally posted on APC forums on 9/8/2019


Ok so everything was normal i connected the ups to a power source and then bam i hear a voice in the background not from the ups and the general power just goes off, my ups protects the pc i had connected to it but when i restart the ups it doesn't recharge the battery, could anyone help a novice out

 

 

Thanks

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BillP
Administrator Administrator
Administrator
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4327

Re: Not charging battery Backups pro 1500

This reply was originally posted by Bill on APC forums on 9/10/2019


Hi,

Try resetting the UPS

 1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

If it still will not charge after the reset that would indicated the charging circuitry took a hit during the power outage and the UPS should be replaced. 

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
4328

Re: Not charging battery Backups pro 1500

This reply was originally posted by Bill on APC forums on 9/10/2019


Hi,

Try resetting the UPS

 1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

If it still will not charge after the reset that would indicated the charging circuitry took a hit during the power outage and the UPS should be replaced.