Need help removing previous owner from SmartConnect account

[Evaldas1]

Hi, I bought a second-hand Smart-UPS SMC1500IC (Serial number: AS2307150087). When I try to add it to my SmartConnect account, it says it's already registered to another owner. Could a moderator please unbind this serial number so I can register it? Thank you!

[Teken]

You my refer to this APC Smart Connect FAQ: https://community.se.com/t5/Troubleshooting/Web-Portal-Application-Errors/ta-p/465762

The FAQ will refer you to contact APC Technical Support to assist in the removal process. You’ll need the serial number, purchase receipt.

Lets us know how it all turns out.

Questions Ask . . . 👍

[Evaldas1]

I’m from Lithuania. It’s difficult to deal with the support center here. Do you have any ideas on how to solve the problem?

[Teken]

Unfortunately your specific issue must be dealt with by a human being. As such the options are limited to reaching out to APC Technical Support via Chat, Email, Telephone.

I would suggest you contact them via Chat to get the process started.

Let me know how it all turns out.

Questions Ask . . . 👍

[Evaldas1]

Thanks register.