Missing input frequency in PCSS

[valerio_vanni]

Since upgrade from PCBE to PCSS, I cannot find anymore input frequency.

Neither in status page, nor in logs.

I tried switching forth and back between the two, and it's the same.

In PCBE I can see it, in PCSS not.

[Teken]

I suggest you contact APC Technical Support to track this specific issue. Report back the final outcome once known. 

Questions Ask . . . 👍

[valerio_vanni]

I asked. They suspect a compatibility issue between old device (it's a Smart-UPS 1000) and new software, and promised to investigate further.

Now I'm waiting, I hope it will be fixed in a new release.

[Teken]

What is the exact UPS SKU model number for your system?!? The Smart-UPS is a generic name for all units in the series.

Lastly, what are the results of installing APC PCSS on a computer system with English language OS?!?

Please validate this and report back your findings.

Questions Ask . . . 👍

[valerio_vanni]

Label says SUA1000I

With english language OS? I will try, now I don't have such machines.

[valerio_vanni]

I just tried on an english Windows 11.

Result is the same.

I already had tried with english interface of PCSS, but on an italian OS.

[Teken]

Appreciate you testing that out in the English version of Windows.

Please do circle back if and when APC provides an updated version to address this very specific problem.