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Losing connectivity

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
rexrome_apc
Cadet
0 Likes
1
95

Losing connectivity

This was originally posted on APC forums on 6/26/2011


My Back UPS XS 1300 keeps losing connectivity to my computer. The error message that I get is that the computer isn't connected to the battery, yet it is. Another thing that occurs is, I lose connection to my Razer Mamba mouse. It usually happens after some time of the computer being on. This is very annoying. I just uninstalled the software but I haven't been sucessful in finding a newer version of it, if there is one. What could the problem be?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
95

Re: Losing connectivity

This reply was originally posted by Jonathan on APC forums on 6/27/2011


Good day Reinaldo,

Please make sure that the UPS communication cable is directly connected to a USB port on your PC. We've had customers who are using USB hubs and they've experience loosing connectivity/communication with our units. Make sure that your computers USB drivers are updated as well.

If you are using a Microsoft based Operating System, you can install the latest PowerChute Personal Edition Software. Please consult the compatibility chart if your operating system is supported prior to installing our software.

[PowerChute Personal Edition Compatibility Chart|http://www.apcmedia.com/salestools/JNOE-7GSAQJ_R8_EN.pdf]
[PCPE 3.0 Download Link|http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCPE30&id=129&family=129&part_num=SFPCP...]

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
96

Re: Losing connectivity

This reply was originally posted by Jonathan on APC forums on 6/27/2011


Good day Reinaldo,

Please make sure that the UPS communication cable is directly connected to a USB port on your PC. We've had customers who are using USB hubs and they've experience loosing connectivity/communication with our units. Make sure that your computers USB drivers are updated as well.

If you are using a Microsoft based Operating System, you can install the latest PowerChute Personal Edition Software. Please consult the compatibility chart if your operating system is supported prior to installing our software.

[PowerChute Personal Edition Compatibility Chart|http://www.apcmedia.com/salestools/JNOE-7GSAQJ_R8_EN.pdf]
[PCPE 3.0 Download Link|http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCPE30&id=129&family=129&part_num=SFPCP...]