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DSL into APC will not allow my phone to receive calls

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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arlen_apc
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DSL into APC will not allow my phone to receive calls

This was originally posted on APC forums on 4/12/2017


I just purchased a APC Power-Saving Back-UPS Pro 1300.  After installing the new ups my phone will not receive in-coming phone calls, but my internet connection is operational.  My phone and internet connection has operated perfectly for many years using APC Back-UPS R S 900.

My phone and internet service is Century Link DSL. 

If I disconnect the line from the ups my phone will receive in-coming phone calls.

What is wrong with the APC Power-Saving Back-UPS Pro 1300?

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BillP
Administrator Administrator
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126

Re: DSL into APC will not allow my phone to receive calls

This reply was originally posted by Bill on APC forums on 4/14/2017


Wes,

Sorry for the inconvenience. Please contact Schneider Electric Technical Support for assistance at 1-800-890-4272 or if you prefer I see that you are registered so I could ask support to contact you.

See Answer In Context

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BillP
Administrator Administrator
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126

Re: DSL into APC will not allow my phone to receive calls

This reply was originally posted by Secret on APC forums on 4/13/2017


Hi Wes,

The Data-Line protector will protect 10/100 base-t on pins 1-2-3 & 6, with protection for you DSL phone line on pins 4 &5. You've indicated you are not receiving inbound calls. Can I assume you are able to make out-bound calls? Have you added any new RJ-11 phone cables or RJ-45 cables to the configuration or or is everything original? 

Although extremely rare, it's possible there is an issue with the Telco/Network protection. If you continue to see issue, you want to call the APC Technical Support line. 800-800-4272.

Secret Squirrel

arlen_apc
Cadet
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126

Re: DSL into APC will not allow my phone to receive calls

This was originally posted on APC forums on 4/14/2017


I can make out-bound calls.  No cables have been added and everything is original.

If I bypass the ups with the phone cable I have access to the internet and in-coming phone calls.  I would really like to connect to my expensive APC ups though or I will never purchase another.  (This is the 3rd APC ups that I have purchased.)

BillP
Administrator Administrator
Administrator
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127

Re: DSL into APC will not allow my phone to receive calls

This reply was originally posted by Bill on APC forums on 4/14/2017


Wes,

Sorry for the inconvenience. Please contact Schneider Electric Technical Support for assistance at 1-800-890-4272 or if you prefer I see that you are registered so I could ask support to contact you.