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Can't unistall Powerchute 1.5 on Windows Vista, to install 2.1.1

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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dwade_apc
Cadet
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118

Can't unistall Powerchute 1.5 on Windows Vista, to install 2.1.1

This was originally posted on APC forums on 2/10/2011


I bought a UPS 350 three years ago. It came with Powerchute 1.5. The unit recently stopped working. Today I bought the UPS 750 with Powerchute 2.2.1. My dell computer had/has Windows Vista.

I've tried to uninstall the 1.5 with the the Windows uninstall program. Each time I get the following message
Error Loading C:\PROGRA ~1\COMMON ~1\INSTAL ~1\engine\6\INTEL3 ~1\Ctor.dll The specified module could not be found.

I tried uninstalling it in safe mode and got the same error. I tried to install the 2.2.1 software, but it says it detects the older version and tell me to uninstall it first. So i can't install it since I can't delete the older version.

Can someone help me on what to do here?



Thanks
Don

Message was edited by: dwade

Message was edited by: dwade

Message was edited by: dwade


Accepted Solutions
BillP
Administrator Administrator
Administrator
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0
118

Re: Can't unistall Powerchute 1.5 on Windows Vista, to install 2.1.1

This reply was originally posted by Jonathan on APC forums on 2/11/2011


Hi Don,

I have sent some instructions thru PM.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
119

Re: Can't unistall Powerchute 1.5 on Windows Vista, to install 2.1.1

This reply was originally posted by Jonathan on APC forums on 2/11/2011


Hi Don,

I have sent some instructions thru PM.