BX700U

[BillP]

I recently purchased a BX700U and all was well until I went on holiday!  Before leaving I turned everything off but now my PC refuses to recognize the UPS.  I have tried all the obvious things, such as removing all other USB devices, un-installing and re-installing Powerchute (it won't of course as it can't see the UPS),  a new USB lead, another USB socket.  Any suggestions gratefully received.

[BillP]

Hi,

You should verify that the APC USB driver is enabled. See Schneider Electric FAQ FA310907. If the driver is correct try to reset the UPS.

To reset

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

[BillP · Accepted solution]

Thanks very much for your speedy assistance.  All is sorted now, thanks again.

Regards,

Marc