BX1300G incorrectly reporting battery needs replacement

[braindead0_apc]

This was originally posted on APC forums on 1/12/2012

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As soon as the new year clicked over, my brand new BX1300G started reporting that the battery needs replacement, even though all tests indicate the battery is fine. I'm running this primarily on a *nix box with APCUPSD, however this morning I installed the latest powerchute on my netbook and connected up to it, everything reports fine. Used the 'replace battery' function to make sure everything was setup (date, etc).. that didn't help, UPS still thinks it needs a new battery.

Sounds like a bug in the data compare code, firmware line on this is "864.L5 .D USB FW:L5"

Anybody found a battery date that will make this work properly?

[BillP]

This reply was originally posted by Chris on APC forums on 1/12/2012

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Is the software saying it failed a battery test or that it needs a new battery? The difference is that the software will "recommend" you replace the battery based on that battery date which is either from install or when you replaced the battery or when you updated it using the replace battery date button.

[braindead0_apc]

This was originally posted on APC forums on 1/12/2012

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Status from APCUPSD is ONLINE REPLACEBATT

It has not failed any self tests I've performed, nor reported any failed tests. Battery voltage is 27.0V which should be fine for 2 12v batteries.

[barryware_apc]

This was originally posted on APC forums on 1/12/2012

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I have a BX1000G that acts up once in a while.. My solution:

turn off
disconnect from AC
remove battery
let sit for a couple of minutes
install battery
connect to AC
turn on

[braindead0_apc]

This was originally posted on APC forums on 1/12/2012

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Seems like a poor situation for a UPS.. But worth a try I suppose. Thanks for the suggestion.

I just looked back at my logs and found this started on January 10th, I thought I had an email alert on the 1st but was mistaken.

[BillP]

This reply was originally posted by Chris on APC forums on 1/12/2012

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Well all that really does is force it to do another self test. Is this failure via the software is not as result of a self test, this test won't do anything. The software doesn't know the battery is failing unless it fails a self test. How old is the UPS/battery?

[braindead0_apc · Accepted solution]

This was originally posted on APC forums on 1/12/2012

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It's the firmware on the UPS that's reporting battery needs replacement, and it doesn't appear to be due to self-test as when I run a self-test from the user level software it reports the self-test completed without errors. Thus my theory that this is incorrectly reported.

The manufacture date is March 13 2011.

Message was edited by: braindead0